Spanish Customer Experience Specialist | Online Video Sharing Platform

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Cognizant is hiring for a bilingual customer support role in the Philippines, assisting Spanish-speaking and English-speaking customers across phone, email, and chat channels.

You will resolve inquiries, document interactions, and collaborate with internal teams to ensure high-quality service and customer satisfaction.

Qualifications

• Fluent in Spanish and English, both written and spoken.
• Willing to work onsite in Taguig City or Quezon City on a shifting schedule.
• Pre-employment requirements must be readily available.
• Customer service experience is an advantage but not required.

Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers via phone, email, and chat.
• Resolve customer inquiries, account concerns, and service-related requests in a professional and timely manner.
• Deliver outstanding customer experiences through effective communication and problem-solving.
• Accurately document interactions and maintain records in accordance with company standards.
• Collaborate with internal teams to resolve complex customer concerns and escalations.
• Meet quality, productivity, and customer satisfaction goals while maintaining service excellence.

Skills

Spanish & English bilingual

Education

Two years of college education

Job description

Connect Customers Across Languages and Cultures

At Cognizant, you'll support Spanish-speaking and English-speaking customers, deliver exceptional service, and grow your career with a global industry leader. If you're fluent in Spanish and English and passionate about helping people, we'd love to hear from you.

Key Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers through phone, email, and chat channels.

• Resolve customer inquiries, account concerns, and service-related requests in a professional and timely manner.

• Deliver outstanding customer experiences through effective communication and problem-solving.

• Accurately document interactions and maintain records in accordance with company standards.

• Collaborate with internal teams to resolve complex customer concerns and escalations.

• Meet quality, productivity, and customer satisfaction goals while maintaining service excellence.

Qualifications

• Strong written and verbal proficiency in both Spanish and English.

• Completed at least 2 years of college education.

• Willing to work onsite in Taguig City or Quezon City on a shifting schedule.

• Must have readily available pre-employment requirements.

• Customer service experience is an advantage but not required.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply. *