Spa Team Lead: Elevate Service, Growth & Ops

Daluyon Beach & Mountain Resort; Bulbulungan; On-site; PHP 300,000 - 460,000; Full time

Job summary

Daluyon Beach & Mountain Resort seeks an inspirational Team Leader for its spa. You will guide, mentor, and supervise our spa therapists and attendants, champion training and continuous development, and be a visible leader on the spa floor, providing hands-on support.

In this role you will coordinate schedules, track attendance, oversee development, ensure spotless facilities, handle guest inquiries with empathy, drive revenue through upselling, manage inventory, and assist with daily financial

Qualifications

• Leadership of spa therapists and attendants
• Strong knowledge of spa treatments
• Training and development of team members
• Hands-on leadership on the spa floor

Responsibilities

• Schedule optimization: create and manage daily/weekly staff schedules
• Attendance tracking and shift adjustments
• Team development and performance evaluation
• Quality control of spa facilities, treatment rooms, and reception areas
• Guest relations and escalation handling with empathy
• Revenue growth through upselling treatments and wellness packages
• Inventory management for spa supplies and linens
• Financial reconciliation and daily sales tracking
• Record keeping of guest appointments and daily logs

Job description

Daluyon Beach & Mountain Resort seeks an inspirational Team Leader for its spa. You will guide, mentor, and supervise our spa therapists and attendants, champion training and continuous development, and be a visible leader on the spa floor, providing hands-on support.

In this role you will coordinate schedules, track attendance, oversee development, ensure spotless facilities, handle guest inquiries with empathy, drive revenue through upselling, manage inventory, and assist with daily financial