Spa Team Leader

Daluyon Beach & Mountain Resort; Bulbulungan; On-site; PHP 300,000 - 460,000; Full time

Job summary

Daluyon Beach & Mountain Resort seeks an inspirational Team Leader for its spa. You will guide, mentor, and supervise our spa therapists and attendants, champion training and continuous development, and be a visible leader on the spa floor, providing hands-on support.

In this role you will coordinate schedules, track attendance, oversee development, ensure spotless facilities, handle guest inquiries with empathy, drive revenue through upselling, manage inventory, and assist with daily financial

Qualifications

• Leadership of spa therapists and attendants
• Strong knowledge of spa treatments
• Training and development of team members
• Hands-on leadership on the spa floor

Responsibilities

• Schedule optimization: create and manage daily/weekly staff schedules
• Attendance tracking and shift adjustments
• Team development and performance evaluation
• Quality control of spa facilities, treatment rooms, and reception areas
• Guest relations and escalation handling with empathy
• Revenue growth through upselling treatments and wellness packages
• Inventory management for spa supplies and linens
• Financial reconciliation and daily sales tracking
• Record keeping of guest appointments and daily logs

Job description

About the Team Leader Role

As the Team Leader, you will guide, mentor, and supervise our spa therapists and attendants, cultivating a positive, professional, and high-performing team environment. Leveraging your strong knowledge of spa treatments, you will champion the training, evaluation, and continuous development of your team members. You will be a highly visible leader on the spa floor, actively monitoring daily operations and jumping in to provide hands-on, practical support alongside your team whenever needed.

Key Responsibilities

Team Leadership & Workforce Management

• Schedule Optimization: Create and manage daily and weekly staff schedules, carefully balancing therapist availability with guest demand to ensure optimal coverage.
• Attendance Tracking: Oversee daily attendance, manage time-off requests, and handle shift adjustments to maintain seamless spa operations.
• Team Development: Assist in the ongoing training and performance evaluation of spa personnel to foster continuous professional growth.

Operational Excellence & Guest Experience

• Quality Control: Ensure all spa facilities, treatment rooms, and reception areas are immaculately clean, safe, and consistently aligned with brand standards.
• Guest Relations: Act as the primary escalation point for guest inquiries, special requests, and conflict resolution, handling all interactions with empathy and professionalism.

Commercial & Administrative Duties

• Revenue Growth: Drive spa revenue by promoting treatments, coaching the team on upselling retail products, and helping develop engaging wellness packages.
• Inventory Management: Monitor inventory levels for spa supplies, retail products, and linens, coordinating proactively with procurement to prevent shortages.
• Financial Reconciliation: Assist in managing daily sales reports, tracking operational expenses, and ensuring accurate end-of-day financial reconciliations.
• Record Keeping: Maintain highly organized and confidential records of guest appointments, preferences, and daily operational logs.