Spa Team Leader

Daluyon Beach and Mountain Resort; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Daluyon Beach and Mountain Resort seeks a proactive Team Leader to guide, mentor, and supervise our spa therapists and attendants, ensuring a high-performing team environment on the spa floor. You will champion training, evaluation, and development, monitor daily operations, and provide hands-on support to deliver exceptional guest experiences while upholding brand standards.

This role blends leadership, operations, and commercial duties to grow spa revenue, manage inventory, and maintain

Qualifications

• Experience leading spa teams or service operations.
• Strong knowledge of spa treatments and guest service.
• Excellent communication and conflict resolution skills.

Responsibilities

• Team Leadership & Workforce Management: Schedule Optimization—create and manage daily and weekly staff schedules to balance therapist availability with guest demand.
• Attendance Tracking: Oversee daily attendance, manage time-off requests, and handle shift adjustments to maintain seamless spa operations.
• Team Development: Assist in ongoing training and performance evaluations to foster professional growth.
• Operational Excellence & Guest Experience: Quality Control—ensure facilities, treatment rooms, and reception areas are clean, safe, and aligned with brand standards.
• Guest Relations: Act as the primary escalation point for guest inquiries and requests, handling interactions with empathy and professionalism.
• Commercial & Administrative Duties: Revenue Growth—drive spa revenue by promoting treatments and coaching upselling practices; Inventory Management—monitor levels and coordinate with procurement.
• Financial Reconciliation: Assist in daily sales and expense tracking and end-of-day reconciliations.
• Record Keeping: Maintain organized records of guest appointments, preferences, and daily logs.

Skills

Team Leadership

Staff Scheduling

Attendance Tracking

Training & Development

Guest Relations

Upselling & Retail

Inventory Management

Financial Reconciliation

Record Keeping

Job description

About the Team Leader Role

As the Team Leader, you will guide, mentor, and supervise our spa therapists and attendants, cultivating a positive, professional, and high-performing team environment. Leveraging your strong knowledge of spa treatments, you will champion the training, evaluation, and continuous development of your team members. You will be a highly visible leader on the spa floor, actively monitoring daily operations and jumping in to provide hands-on, practical support alongside your team whenever needed.

Key Responsibilities

Team Leadership & Workforce Management

• Schedule Optimization: Create and manage daily and weekly staff schedules, carefully balancing therapist availability with guest demand to ensure optimal coverage.

• Attendance Tracking: Oversee daily attendance, manage time-off requests, and handle shift adjustments to maintain seamless spa operations.

• Team Development: Assist in the ongoing training and performance evaluation of spa personnel to foster continuous professional growth.

Operational Excellence & Guest Experience

• Quality Control: Ensure all spa facilities, treatment rooms, and reception areas are immaculately clean, safe, and consistently aligned with brand standards.

• Guest Relations: Act as the primary escalation point for guest inquiries, special requests, and conflict resolution, handling all interactions with empathy and professionalism.

Commercial & Administrative Duties

• Revenue Growth: Drive spa revenue by promoting treatments, coaching the team on upselling retail products, and helping develop engaging wellness packages.

• Inventory Management: Monitor inventory levels for spa supplies, retail products, and linens, coordinating proactively with procurement to prevent shortages.

• Financial Reconciliation: Assist in managing daily sales reports, tracking operational expenses, and ensuring accurate end-of-day financial reconciliations.

• Record Keeping: Maintain highly organized and confidential records of guest appointments, preferences, and daily operational logs.