Spa Supervisor

Natural9 Corporation; Tacloban; On-site; PHP 180,000 - 300,000; Full time

Job summary

Natural9 Corporation in Tacloban seeks a Spa Supervisor to oversee daily operations of the hotel spa, leading the team, managing schedules, handling guest inquiries, and maintaining inventory.

You will supervise, train, and motivate staff; greet guests and handle bookings; ensure cleanliness, safety, and high service standards; and assist with revenue tracking. Residency in Tacloban or nearby is required, with immediate start available.

Qualifications

• 1–2 years of supervisory experience in luxury spa, hospitality, or customer service.
• Excellent interpersonal and communication skills.
• Ability to stay calm under pressure and resolve guest issues effectively.
• Ability to work weekends, holidays, and varied shifts.
• Residing in Tacloban or nearby areas.
• Can start immediately.

Responsibilities

• Supervise, train, and motivate spa receptionists, therapists, and attendants.
• Assist with staff scheduling and performance monitoring.
• Greet guests, handle bookings, and resolve customer complaints or special requests quickly and professionally.
• Ensure the spa opens and closes efficiently.
• Maintain high standards of cleanliness, safety, and hygiene throughout the facility.
• Monitor stock levels of spa products, linen, and supplies.
• Promote retail sales and ensure displays are clean and organized.
• Handle cash and card transactions, manage the daily till, and assist the manager with basic revenue tracking.

Skills

Supervisory experience

Interpersonal skills

Communication skills

Calm under pressure

Weekend shifts

Job description

About the role

The Spa Supervisor oversees the daily operations of the hotel spa, ensuring guests receive exceptional service in a clean, relaxing, and professional environment. This role involves leading the spa team, managing schedules, handling guest inquiries, and maintaining inventory.

Key responsibilities

• Supervise, train, and motivate spa receptionists, therapists, and attendants

• Assist with staff scheduling and performance monitoring

• Greet guests, handle bookings, and resolve customer complaints or special requests quickly and professionally

• Ensure the spa opens and closes efficiently

• Maintain high standards of cleanliness, safety, and hygiene throughout the facility

• Monitor stock levels of spa products, linen, and supplies

• Promote retail sales and ensure displays are clean and organized

• Handle cash and card transactions, manage the daily till, and assist the manager with basic revenue tracking

About you

• 1–2 years of supervisory experience in a luxury spa, hospitality, or customer service environment

• Excellent interpersonal and communication skills

• Ability to stay calm under pressure and resolve guest issues effectively

• Ability to work weekends, holidays, and varied shifts

• Residing in Tacloban or nearby areas

• Can start immediately