Spa Operations Lead: Guest Experience & Team Coaching

Secret Paradise Resort; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Employee meals and benefits

Job summary

Secret Paradise Resort in the Philippines is seeking a Spa Supervisor to oversee daily spa operations, ensuring high guest service quality, efficient staff performance, and a clean, relaxing spa environment. You will supervise spa therapists, manage appointments, maintain quality standards, monitor schedules, coach staff, and coordinate with management to prepare daily reports.

Ideal candidates have 1–3 years in spa, wellness, or hospitality, strong leadership and communication skills, and

Qualifications

• 1–3 years of spa, wellness, or hospitality experience, preferably in a supervisory role.
• Knowledge of spa operations and customer service standards.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Supervise spa therapists and support staff during daily operations.
• Manage guest appointments, inquiries, and service requests.
• Ensure treatments and services meet established quality standards.
• Monitor therapist schedules, attendance, and performance.
• Handle guest concerns and resolve service issues professionally.
• Conduct staff coaching, training, and service briefings.
• Monitor spa supplies, equipment, and inventory.
• Ensure cleanliness, sanitation, safety, and proper spa procedures.
• Prepare daily operational reports and coordinate with management.

Skills

Leadership

Communication

Organizational skills

Customer service

Education

High school diploma or equivalent

Hospitality/Wellness education (advantage)

Job description

Secret Paradise Resort in the Philippines is seeking a Spa Supervisor to oversee daily spa operations, ensuring high guest service quality, efficient staff performance, and a clean, relaxing spa environment. You will supervise spa therapists, manage appointments, maintain quality standards, monitor schedules, coach staff, and coordinate with management to prepare daily reports.

Ideal candidates have 1–3 years in spa, wellness, or hospitality, strong leadership and communication skills, and