Spa Operations Lead & Treatment Expert

Ege Boutique Pte. Ltd.; Santo Niño 1st; On-site; PHP 1,637,000 - 3,001,000; Full time

Benefits offered by this job

High commissions

Performance bonuses

Birthday perks

Staff benefits including spa services

Job summary

eGe Boutique is seeking a capable Spa Supervisor to lead and supervise spa operations, provide expert consultation, deliver treatments, manage sales and appointments, and train therapists to uphold high standards of service and hygiene.

You will drive customer satisfaction and business growth by guiding staff, maintaining safety and cleanliness, managing client records, inventory, and daily branch operations, and achieving sales targets.

Qualifications

• Minimum 3 years of experience in beauty and spa supervision or senior roles.
• CIDESCO, ITEC, CIBTAC, or other recognized beauty-related qualifications.

Responsibilities

• Provide professional analysis and consultation to customers to recommend suitable treatments and products that meet their needs
• Deliver excellent customer service and conduct follow-ups to ensure customer satisfaction and retention
• Manage appointments, client records, inventory, orders, and sales transactions accurately to support smooth branch operations
• Achieve individual and branch sales targets and key performance indicators (KPIs) through effective sales strategies and customer engagement
• Guide and train therapists to enhance their skills and maximize their performance in delivering treatments
• Plan and implement improvements to treatments and services to maintain high quality and customer appeal
• Perform facial and body treatments and services to customers with professionalism and care
• Maintain hygiene, cleanliness, and smooth daily operations within the branch to ensure a safe and welcoming environment
• Execute administrative tasks as required to support branch management and operations

Skills

Customer service

Leadership

Sales skills

Team collaboration

Education

CIDESCO

ITEC

CIBTAC

Job description

eGe Boutique is seeking a capable Spa Supervisor to lead and supervise spa operations, provide expert consultation, deliver treatments, manage sales and appointments, and train therapists to uphold high standards of service and hygiene.

You will drive customer satisfaction and business growth by guiding staff, maintaining safety and cleanliness, managing client records, inventory, and daily branch operations, and achieving sales targets.