Spa Supervisor

Cevio Hotel Corporation; Tacloban; On-site; PHP 279,000 - 391,000; Full time

Job summary

Cevio Hotel Corporation is seeking a Spa Supervisor to oversee daily spa operations in Tacloban. Lead the spa team, manage schedules, assist guests, and maintain inventory to ensure exceptional service in a clean, relaxing environment.

The role requires 1–2 years of supervisory experience, strong communication, and the ability to work weekends and varied shifts. Local residency preferred with ASAP start.

Qualifications

• 1–2 years of supervisory experience in a luxury spa, hospitality, or customer service environment.
• Excellent interpersonal and communication skills.
• Ability to stay calm under pressure and resolve guest issues effectively.
• Ability to work weekends, holidays, and varied shifts.
• Residing in Tacloban or nearby areas.
• Can start ASAP.

Responsibilities

• Supervise, train, and motivate spa receptionists, therapists, and attendants. Assist with staff scheduling and performance monitoring.
• Greet guests, handle bookings, and resolve customer complaints or special requests quickly and professionally.
• Ensure the spa opens and closes efficiently with high standards of cleanliness, safety, and hygiene.
• Monitor stock levels of spa products, linen, and supplies; promote retail sales and maintain clean displays.
• Handle cash and card transactions, manage the daily till, and assist with basic revenue tracking.

Skills

Supervisory experience

Guest service

Team leadership

Cash handling

Tools

POS system

Job description

The Spa Supervisor oversees the daily operations of the hotel spa, ensuring guests receive exceptional service in a clean, relaxing, and professional environment. This role involves leading the spa team, managing schedules, handling guest inquiries, and maintaining inventory.

Key Responsibilities

• Supervise, train, and motivate spa receptionists, therapists, and attendants. Assist with staff scheduling and performance monitoring.

• Greet guests, handle bookings, and resolve any customer complaints or special requests quickly and professionally.

• Ensure the spa opens and closes efficiently. Maintain high standards of cleanliness, safety, and hygiene throughout the facility.

• Monitor stock levels of spa products, linen, and supplies. Promote retail sales and ensure displays are clean and organized.

• Handle cash and card transactions, manage the daily till, and assist the manager with basic revenue tracking.

Qualifications

• 1–2 years of supervisory experience in a luxury spa, hospitality, or customer service environment.

• Excellent interpersonal and communication skills.

• Ability to stay calm under pressure and resolve guest issues effectively.

• Ability to work weekends, holidays, and varied shifts.

• Residing in Tacloban or nearby areas.

• Can start ASAP.