Solar Technical Support Pro — Customer Champion & PTO

Journeyfront, Inc.; Pasig; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Medical and dental insurance

Group life insurance

Paid time off

Career growth opportunities

Energetic team culture

Free meals for onsite employees

Job summary

ClearSource is seeking a Technical Support Expert to assist residential solar customers across phone, email, chat, and messaging channels. You will investigate billing, account, and system performance inquiries and deliver timely resolutions with empathy and professionalism.

You’ll document interactions, escalate complex issues when needed, and collaborate with internal teams to meet quality and customer-satisfaction targets while maintaining a strong customer-first mindset.

Qualifications

• 1–2 years of customer service, contact center, technical support, or related experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience using CRM and case management systems.
• Background in solar, renewable energy, utilities, home services, or technical support environments.
• Familiarity with Salesforce or similar CRM platforms.
• Experience handling escalated customer situations.
• Knowledge of solar financing, system monitoring, and residential solar operations.

Responsibilities

• Provide customer support and issue resolution for solar customers across multiple channels, including technical, billing, account, and system performance concerns, while ensuring a positive customer experience.
• Handle customer interactions via phone, email, chat, messaging, and voicemail.
• Investigate and resolve issues related to billing, financing, account management, and solar system performance.
• Deliver timely and accurate resolutions following established processes and service standards.
• Escalate complex issues to the appropriate teams when needed.
• Provide empathetic, professional, and customer-focused support in all interactions.
• Apply de-escalation techniques to effectively manage difficult customer situations.
• Maintain accurate documentation of all interactions, case updates, and resolutions.
• Create and manage customer cases to ensure proper tracking and follow-through.
• Assist with basic to intermediate troubleshooting using available tools and resources.
• Coordinate with internal teams for technical support and issue resolution.
• Meet required quality, productivity, and customer satisfaction metrics.
• Participate in training and continuous improvement initiatives.
• Maintain professionalism, attendance, and adherence to schedules and company standards.

Skills

Communication skills

Problem-solving

Multitasking

CRM usage

Tools

Salesforce

Job description

ClearSource is seeking a Technical Support Expert to assist residential solar customers across phone, email, chat, and messaging channels. You will investigate billing, account, and system performance inquiries and deliver timely resolutions with empathy and professionalism.

You’ll document interactions, escalate complex issues when needed, and collaborate with internal teams to meet quality and customer-satisfaction targets while maintaining a strong customer-first mindset.