Customer Service Specialist — Problem-Solver for Home Solar Support

ClearSource BPO; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Group life insurance

Paid time off

Career growth

Team culture

Free onsite meals

Job summary

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative. You will provide customer support for our client’s premium Solar program, helping customers with home maintenance services and issues.

Ideal candidates have at least 6 months of BPO experience with a focus on customer support, strong communication skills, and the ability to work shifting schedules including graveyard shifts.

Qualifications

• At least 2nd year of college completed.
• Minimum 1 year of BPO experience focusing on customer service.
• Excellent verbal and written communication.
• Basic typing with good accuracy.
• Willing to work shifting schedules including graveyard shifts.

Responsibilities

• Follow-up with customers, contractors, and/or business partners to ensure issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer questions about coverage limits and account changes.
• Process billing inquiries and payments.
• Handle pre-appointment work orders.

Skills

Communication skills

Typing proficiency

Education

2nd year in college

Job description

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative. You will provide customer support for our client’s premium Solar program, helping customers with home maintenance services and issues.

Ideal candidates have at least 6 months of BPO experience with a focus on customer support, strong communication skills, and the ability to work shifting schedules including graveyard shifts.