Technical Support Expert - Solar Campaign

ClearSource BPO; Pasig; Vor Ort; PHP 335.000 - 502.000; Vollzeit

Benefits dieser Stelle

Medical and dental insurance

PTO

Career growth opportunities

Team culture

Free onsite meals

Group life insurance

Zusammenfassung

ClearSource BPO is seeking a Technical Support Expert to deliver reliable, multi-channel support to residential solar customers in a fast-paced environment. You will troubleshoot, document interactions, and collaborate with internal teams while maintaining service standards and a customer-first mindset.

Join ClearSource to support clean energy solutions through effective communication, problem-solving, and continuous improvement.

Qualifikationen

• 1–2 years of customer service, contact center, technical support, or related experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience using CRM and case management systems.

Aufgaben

• Provide customer support and issue resolution for solar customers across multiple channels, including technical, billing, account, and system performance concerns.
• Handle customer interactions via phone, email, chat, messaging, and voicemail.
• Investigate and resolve issues related to billing, financing, account management, and solar system performance.
• Deliver timely and accurate resolutions following established processes and service standards.
• Escalate complex issues to the appropriate teams when needed.
• Provide empathetic, professional, and customer-focused support in all interactions.

Kenntnisse

Communication

Prioritization

Problem-solving

Tools

CRM systems

Salesforce

Jobbeschreibung

Are you passionate about solving problems and delivering exceptional customer experiences in a fast-paced environment? As a Technical Support Expert, you will provide reliable support to residential solar customers, resolving inquiries and concerns with strong communication, critical thinking, and a customer-first mindset.

Join ClearSource and help support clean energy solutions through effective communication, problem-solving, and continuous improvement.

What will you do as a Technical Support Expert

• Provide customer support and issue resolution for solar customers across multiple channels, including technical, billing, account, and system performance concerns, while ensuring a positive customer experience.
• Handle customer interactions via phone, email, chat, messaging, and voicemail.
• Investigate and resolve issues related to billing, financing, account management, and solar system performance.
• Deliver timely and accurate resolutions following established processes and service standards.
• Escalate complex issues to the appropriate teams when needed.
• Provide empathetic, professional, and customer-focused support in all interactions.
• Apply de-escalation techniques to effectively manage difficult customer situations.
• Maintain accurate documentation of all interactions, case updates, and resolutions.
• Create and manage customer cases to ensure proper tracking and follow-through.
• Assist with basic to intermediate troubleshooting using available tools and resources.
• Coordinate with internal teams for technical support and issue resolution.
• Meet required quality, productivity, and customer satisfaction metrics.
• Participate in training and continuous improvement initiatives.
• Maintain professionalism, attendance, and adherence to schedules and company standards.

What We're Looking For

Required Experience

• 1–2 years of customer service, contact center, technical support, or related experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience using CRM and case management systems.

Preferred Experience

• Background in solar, renewable energy, utilities, home services, or technical support environments.
• Familiarity with Salesforce or similar CRM platforms.
• Experience handling escalated customer situations.
• Knowledge of solar financing, system monitoring, and residential solar operations.

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.

We also offer:

• Competitive salary– Get paid for doing what you love!
• Medical and dental insurance(with free dependent coverage!).
• Group life insurancefor peace of mind.
• Paid time off (PTO)– Because work-life balance matters.
• Outstanding career growth opportunities– Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture– Be part of a company that values its employees
• Skills and leadership developmentto help you reach your full potential.
• Free mealfor onsite employees

At ClearSource, our mission is simple:Making Lives Better—for our employees, our clients, and their customers. Our culture is built ona strong foundationofcore valuesthat shape everything we do: