Customer Service Rep - Solar Campaign

Journeyfront, Inc.; Pasig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Paid time off (PTO)

Career growth opportunities

Team culture and energy

Free meal for onsite employees

Job summary

ClearSource is seeking a Customer Service Representative to provide support for our client’s premium Solar program. You will be the first line of contact, handling customer inquiries, scheduling, and billing questions to ensure a smooth home maintenance experience.

Ideal candidates have at least 1 year of BPO experience, strong communication, and are willing to work shifting schedules including graveyard shifts. Competitive salary and benefits are offered to support growth and work-life balance.

Qualifications

• Completed at least 2nd year in college.
• Minimum of 1 year of BPO experience with a focus on Customer Service.
• Strong verbal and written communication skills.
• Basic typing proficiency with good accuracy.
• Willing to work on shifting schedules, including graveyard shifts and split rest days.

Responsibilities

• Follow-up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer customer questions about coverage limits and account changes.
• Process billing inquiries and payments.

Skills

Communication skills

Typing proficiency

Customer service experience

Flexible shifts

Education

2nd year college

1 year BPO experience

Job description

Problem-Solvers Needed!!Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. If that sounds like you be the superhero our client's customers need! ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative In this role, you will provide customer support for our client’s premium Solar program. You will help customers eliminate the stress and hassle related to home maintenance services. We need individuals with at least 6 months’ experience with a strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Service Representative

• Follow-up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer customer questions about coverage limits and account changes.
• Process billing inquiries and payments.

What We're Looking For

• Must have completed at least 2 nd year in college.
• Minimum of 1 year of BPO experience with a focus on Customer Service.
• Strong communication skills, both verbal and written
• Basic typing proficiency with good accuracy
• Willing to work on shifting schedules, including graveyard shifts and split rest days

What We Offer

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Come join our team and see why ClearSource is an employer of choice.