Customer Service Rep - Solar Campaign

ClearSource BPO; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

Paid time off

Career growth opportunities

Team culture

Skills development

Free onsite meals

Job summary

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative. You will excel at helping customers, following up, and resolving issues to ensure smooth service delivery.

You will act as the first point of contact for the Home Warranty Campaign, handle recalls and dispatch tickets, and answer questions about coverage and account changes. The role requires strong communication and the ability to work shifting schedules including graveyard

Qualifications

• Minimum 1 year of BPO experience with a focus on Customer Service.
• Strong communication skills, both verbal and written.
• Basic typing proficiency with good accuracy.
• Willing to work on shifting schedules, including graveyard shifts and split rest days.

Responsibilities

• Follow-up with customers, contractors, and/or business partners to ensure issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer customer questions about coverage limits and account changes.
• Process billing inquiries and payments.
• Handle pre-appointment work orders.

Skills

Strong communication

Typing proficiency

Shift flexibility

Education

2nd year college completed

Job description

Problem-Solvers Needed!!Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - and be the superhero our client's customers need!

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative

What you will do as a Customer Service Representative

• Follow-up with customers, contractors, and/or business partners to ensure customer service issues are resolved.

• Discuss covered and non-covered items on calls, including out-of-pocket costs.

• Send emails and collaborate with departments for customer support.

• Manage recalls and open dispatch tickets.

• Respond to customer emails and phone calls.

• Attempt to retain dissatisfied customers.

• Serve as the initial point of contact for the Home Warranty Campaign.

• Answer customer questions about coverage limits and account changes.

• Process billing inquiries and payments.

• Handle pre-appointment work orders.

What We're Looking For

• Must have completed at least 2nd year in college

• Minimum of 1 year of BPO experience with a focus on Customer Service

• Strong communication skills, both verbal and written

• Basic typing proficiency with good accuracy

• Willing to work on shifting schedules, including graveyard shifts and split rest days

What We Offer

• Competitive salary – Get paid for doing what you love!

• Medical and dental insurance (with free dependent coverage!).

• Group life insurance for peace of mind.

• Paid time off (PTO) – Because work-life balance matters.

• Outstanding career growth opportunities – Learn, advance, and develop your career.

• A fun, innovative, and energetic team culture – Be part of a company that values its employees

• Skills and leadership development to help you reach your full potential.

• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.

• Personal Accountability – We do the right thing and own our actions.

• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.

• Hungry – We bring passion, energy, and drive to everything we do.

• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Come join our team and see why ClearSource is an employer of choice.