Technical Support Engineer – Solar Solutions

HRTx Inc.; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Contract includes on-site work in Mak

Job summary

HRTx Inc. is seeking a Technical Support Engineer to deliver post-sales technical support for solar PV systems, energy storage, and related equipment. You will diagnose issues, advise on performance optimization, and train customers and installers while collaborating with Engineering, Sales and Service teams.

The role requires hands-on troubleshooting, data analysis, and clear documentation to drive continuous product improvement and customer satisfaction.

Qualifications

• Bachelor's degree in Electrical, Electronics or Renewable Energy.
• 2-3 years of experience supporting solar PV systems or renewable energy solutions.
• Experience with grid-tied, hybrid, and off-grid solar systems.
• Experience with inverters, batteries and monitoring platforms.
• Strong analytical and troubleshooting skills.
• Excellent communication and documentation abilities.

Responsibilities

• Serve as the primary technical contact for customers, installers, and internal teams on solar PV systems and components.
• Diagnose, troubleshoot, and resolve issues through remote support, diagnostics and data analysis.
• Guide customers on system commissioning, configuration, operation and preventive maintenance.
• Escalate complex concerns to engineering or manufacturers and coordinate resolutions.
• Monitor installed solar systems using remote platforms to ensure optimal performance.
• Analyze performance data, identify abnormalities, and recommend corrective actions.
• Prepare technical reports documenting performance and support activities.
• Maintain records of support cases and resolutions in the ticketing system.
• Develop and update technical docs, installation guides, FAQs, and troubleshooting procedures.
• Identify recurring field issues and suggest product improvements.
• Conduct technical training sessions for customers, installers, distributors, and internal teams.
• Collaborate with Engineering, Sales, PM and Service teams for timely resolution of concerns.
• Provide input during product evaluations, testing and implementation of new technologies.

Skills

2-3 years solar PV experience

Grid-tied systems

Inverters & batteries

Monitoring platforms

Diagnostics & troubleshooting

Analytical thinking

Communication skills

Microsoft Office

Customer-focused

Independent work/multi-tasking

Education

Bachelor's Degree in Electrical/Electronics Engineering or Renewable Energy

Tools

Monitoring software

Job description

The Technical Support Engineer is responsible for providing technical expertise and post-sales support for solar photovoltaic (PV) systems, energy storage solutions, and related equipment. The role serves as the primary technical contact for customers, installers, and internal stakeholders by diagnosing system issues, recommending solutions, and ensuring the optimal performance of installed systems. The position also supports continuous product improvement through technical analysis, documentation, and customer education.

Key Responsibilities:

Technical Support & Troubleshooting

• Serve as the primary technical contact for customers, installers, and internal teams regarding solar PV systems, inverters, batteries, monitoring platforms, and related components.
• Diagnose, troubleshoot, and resolve technical issues through remote support, system diagnostics, and data analysis.
• Guide customers and installers on system commissioning, configuration, operation, preventive maintenance, and performance optimization.
• Escalate complex technical concerns to engineering teams or equipment manufacturers when necessary and coordinate issue resolution.

System Monitoring & Performance

• Monitor installed solar systems using remote monitoring platforms to ensure optimal system performance.
• Analyze system performance data, identify abnormalities, and recommend corrective actions.
• Prepare technical reports documenting system performance, support activities, and recurring issues.

Documentation & Knowledge Management

• Maintain accurate records of support cases, troubleshooting activities, and resolutions within the company's support system.
• Develop and update technical documentation, user manuals, installation guides, FAQs, and troubleshooting procedures.
• Identify recurring field issues and provide recommendations for product enhancements and process improvements.

Customer & Internal Support

• Conduct technical training sessions for customers, installers, distributors, and internal teams.
• Collaborate closely with Engineering, Sales, Project Management, and Service teams to ensure timely resolution of technical concerns.
• Provide technical input during product evaluations, testing, and implementation of new technologies.

Qualifications:

• Bachelor's Degree in Electrical Engineering, Electronics Engineering, Renewable Energy, or a related engineering discipline.
• At least 2-3 years of experience supporting solar PV systems, electrical systems, or renewable energy solutions.
• Solid understanding of grid-tied, hybrid, and off-grid solar systems.
• Experience with inverters, batteries, monitoring platforms, and solar system diagnostics.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Proficiency in Microsoft Office and solar monitoring software.
• Customer-focused with strong interpersonal and collaboration skills.
• Ability to work independently and manage multiple support cases simultaneously.