Customer Service Specialist - Solar Campaign

ClearSource BPO; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Group life insurance

Paid time off

Career growth

Team culture

Free onsite meals

Job summary

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative. You will provide customer support for our client’s premium Solar program, helping customers with home maintenance services and issues.

Ideal candidates have at least 6 months of BPO experience with a focus on customer support, strong communication skills, and the ability to work shifting schedules including graveyard shifts.

Qualifications

• At least 2nd year of college completed.
• Minimum 1 year of BPO experience focusing on customer service.
• Excellent verbal and written communication.
• Basic typing with good accuracy.
• Willing to work shifting schedules including graveyard shifts.

Responsibilities

• Follow-up with customers, contractors, and/or business partners to ensure issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer questions about coverage limits and account changes.
• Process billing inquiries and payments.
• Handle pre-appointment work orders.

Skills

Communication skills

Typing proficiency

Education

2nd year in college

Job description

Problem-Solvers Needed!!Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - be the superhero our client's customers need!

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative

In this role, you will provide customer support for our client’s premium Solar program. You will help customers eliminate the stress and hassle related to home maintenance services. We need individuals with at least 6 months’ experience with a strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Service Specialist

• Follow-up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer customer questions about coverage limits and account changes.
• Process billing inquiries and payments.
• Handle pre-appointment work orders.

What We're Looking For

• Must have completed at least 2nd year in college
• Minimum of 1 year of BPO experience with a focus on Customer Service
• Strong communication skills, both verbal and written
• Basic typing proficiency with good accuracy
• Willing to work on shifting schedules, including graveyard shifts and split rest days

What We Offer

• Competitive salary - Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) - Because work-life balance matters.
• Outstanding career growth opportunities - Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture - Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better - for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First - We are obsessed with delivering an exceptional customer experience.
• Personal Accountability - We do the right thing and own our actions.
• Humble Courage - We embrace feedback, seek growth, and push ourselves to improve.
• Hungry - We bring passion, energy, and drive to everything we do.
• Happy & Healthy - We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Come join our team and see why ClearSource is an employer of choice.