Customer Support Specialist — Solar Home Solutions

Journeyfront, Inc.; Pasig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Paid time off (PTO)

Career growth opportunities

Team culture and energy

Free meal for onsite employees

Job summary

ClearSource is seeking a Customer Service Representative to provide support for our client’s premium Solar program. You will be the first line of contact, handling customer inquiries, scheduling, and billing questions to ensure a smooth home maintenance experience.

Ideal candidates have at least 1 year of BPO experience, strong communication, and are willing to work shifting schedules including graveyard shifts. Competitive salary and benefits are offered to support growth and work-life balance.

Qualifications

• Completed at least 2nd year in college.
• Minimum of 1 year of BPO experience with a focus on Customer Service.
• Strong verbal and written communication skills.
• Basic typing proficiency with good accuracy.
• Willing to work on shifting schedules, including graveyard shifts and split rest days.

Responsibilities

• Follow-up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer customer questions about coverage limits and account changes.
• Process billing inquiries and payments.

Skills

Communication skills

Typing proficiency

Customer service experience

Flexible shifts

Education

2nd year college

1 year BPO experience

Job description

ClearSource is seeking a Customer Service Representative to provide support for our client’s premium Solar program. You will be the first line of contact, handling customer inquiries, scheduling, and billing questions to ensure a smooth home maintenance experience.

Ideal candidates have at least 1 year of BPO experience, strong communication, and are willing to work shifting schedules including graveyard shifts. Competitive salary and benefits are offered to support growth and work-life balance.