Solar Customer Experience Specialist

Journeyfront; Pasig; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Life insurance

Paid time off

Career growth

Team culture

Leadership development

Onsite meals

Job summary

ClearSource is seeking a Customer Experience Specialist to support customers through their premium Solar program journey, handling inbound and outbound calls, emails, and texts. You will partner with the CX Pro team to deliver world-class service, set clear expectations, and ensure accurate, timely resolutions.

You should have at least 1 year of customer support experience and a basic familiarity with solar processes, ready to contribute to a high-performing team in Pasig.

Qualifications

• Must be a college graduate with a 4-year degree.
• Basic understanding of solar processes (installation, permitting, or utility timelines).
• At least 1 year of customer support experience preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Deliver world-class customer experience via calls, emails, and texts with the CX Pro team.
• Set clear customer expectations in every interaction.
• Follow call center policies, procedures, and performance standards.
• Handle queue-based tasks to speed project progress.
• Read and understand project notes with high accuracy.
• Provide timely, accurate resolutions to customer questions.
• Stay updated on local utility, permitting, and lead times.
• Document all customer interactions per standard processes.
• Escalate complex projects to the CX Specialist Manager when needed.
• Collaborate with CX Pro on customer feedback for a positive experience.
• Collect required documents and signatures when needed.

Skills

Customer support

Solar processes

Problem solving

Communication

Multitasking

Education

College degree (4-year)

Job description

ClearSource is seeking a Customer Experience Specialist to support customers through their premium Solar program journey, handling inbound and outbound calls, emails, and texts. You will partner with the CX Pro team to deliver world-class service, set clear expectations, and ensure accurate, timely resolutions.

You should have at least 1 year of customer support experience and a basic familiarity with solar processes, ready to contribute to a high-performing team in Pasig.