Customer Experience Specialist - Solar Campaign

Journeyfront; Pasig; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Life insurance

Paid time off

Career growth

Team culture

Leadership development

Onsite meals

Job summary

ClearSource is seeking a Customer Experience Specialist to support customers through their premium Solar program journey, handling inbound and outbound calls, emails, and texts. You will partner with the CX Pro team to deliver world-class service, set clear expectations, and ensure accurate, timely resolutions.

You should have at least 1 year of customer support experience and a basic familiarity with solar processes, ready to contribute to a high-performing team in Pasig.

Qualifications

• Must be a college graduate with a 4-year degree.
• Basic understanding of solar processes (installation, permitting, or utility timelines).
• At least 1 year of customer support experience preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Deliver world-class customer experience via calls, emails, and texts with the CX Pro team.
• Set clear customer expectations in every interaction.
• Follow call center policies, procedures, and performance standards.
• Handle queue-based tasks to speed project progress.
• Read and understand project notes with high accuracy.
• Provide timely, accurate resolutions to customer questions.
• Stay updated on local utility, permitting, and lead times.
• Document all customer interactions per standard processes.
• Escalate complex projects to the CX Specialist Manager when needed.
• Collaborate with CX Pro on customer feedback for a positive experience.
• Collect required documents and signatures when needed.

Skills

Customer support

Solar processes

Problem solving

Communication

Multitasking

Education

College degree (4-year)

Job description

Customer Experience Specialist - Solar Campaign

Are you a person who loves solving problems, staying organized, and helping customers navigate their solar journey with confidence? You thrive in customer experience, stay one step ahead of project details, and make sure everything runs smoothly from start to finish. If that sounds like you, don't wait —

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Experience Specialist. In this role, you will partner with the CX Pro team to provide updates, answer questions, and deliver world‑class support for customers throughout their premium Solar program journey — handling inbound and outbound calls, emails, and texts. We need individuals with at least 1 year of customer support experience, basic background or familiarity with solar processes (permitting, installation, or utility timelines), who can think positively, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Experience Specialist

• Deliver world-class customer experience in partnership with the CX Pro, providing updates and answering questions across inbound and outbound calls, emails, and text interactions rolled over from the CX Pro team.
• Set clear customer expectations through every interaction.
• Follow company call center policies, procedures, and performance standards.
• Handle queue-based responsibilities to support quicker project progression.
• Read and understand project notes and details with a high level of accuracy.
• Provide positive, accurate, and timely resolution to customer questions and requests.
• Maintain up-to-date knowledge of local utility, permitting, and other external lead times.
• Document all customer interactions in accordance with standard processes.
• Handle escalated projects in collaboration with stakeholders across the business, escalating to the CX Specialist Manager when necessary.
• Coordinate regularly with the CX Pro on customer feedback to ensure a consistently positive customer experience.
• Collect document signatures as needed.

What We're Looking For

• Must be a college graduate of any 4-year course.
• Basic understanding of solar processes (installation, permitting, or utility timelines).
• At least 1 year of customer support experience preferred.
• Strong problem-solving and communication skills.
• Positive attitude with a customer-first mindset.
• Ability to multitask and manage queue-based responsibilities effectively.

What We Offer

• Competitive salary– Get paid for doing what you love!
• Medical and dental insurance(with free dependent coverage!).
• Group life insurancefor peace of mind.
• Paid time off (PTO)– Because work-life balance matters.
• Outstanding career growth opportunities– Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture– Be part of a company that values its employees
• Skills and leadership developmentto help you reach your full potential.
• Free mealfor onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers.

Customer First– We are obsessed with delivering an exceptional customer experience.

Personal Accountability– We do the right thing and own our actions.

Humble Courage– We embrace feedback, seek growth, and push ourselves to improve.

Hungry– We bring passion, energy, and drive to everything we do.

Happy & Healthy– We believe in balance, well‑being, and a positive workplace.

If these valuesresonate with you, this is your chance tojoin a fast-growing, high-performing team!

Come join our team and see why ClearSource is an employer of choice.

Our office is located on the 10th floor of Tower 1, Rockwell Business Center, Pasig City