Customer Service Representative - Inbound

Journeyfront, Inc.; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

Paid time off

Career growth opportunities

Energetic team culture

Free onsite meals

Job summary

ClearSource in Pasig, Philippines is seeking a Customer Service Representative for inbound support of our solar program. You will build positive relationships with customers, provide timely updates, and help resolve issues with friendly, effective solutions.

A minimum of 1 year in customer service is required; experience in solar is a plus, and onsite work is expected. Join a fast-growing team with competitive pay, medical and dental coverage, life insurance, PTO, and opportunities for career

Qualifications

• 1 year of customer service experience.

Responsibilities

• Build and maintain positive relationships with customers, co-workers, and all levels of the organization.
• Provide timely updates and reporting as required.
• Identify and recommend improvements in service, product, procedures, and/or processes to support operational excellence and prevent recurring issues.
• Report any training needs, system errors, or discrepancies to the supervisor.
• Complete additional tasks as assigned by the supervisor.
• Maintain regular attendance, punctuality, and adherence to scheduled availability.

Skills

Customer service

1 year experience

Inbound calls

Solar industry knowledge

Job description

Customer Service Representative - Inbound

Problem-Solvers Needed!!Are you a person wholoves solving problems, figuring out how things work, and helping others with quick effective solutions?You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. ClearSource is seeking anexceptional customer service professionalto join our team as aCustomer Service Representative In this role, you will providecustomer supportfor our client’s premium Solar program. You will help customers eliminate the stress and hassle related to home maintenance services. We need individuals with at least1 year experiencewith a strong focus oncustomer supportwho can think positively, solve problems, and deliver friendly, effective solutions.

Build and maintain positive relationships with customers, co-workers, and all levels of the organization.

Provide timely updates and reporting as required.

Identify and recommend improvements in service, product, procedures, and/or processes to support operational excellence and prevent recurring issues.

Report any training needs, system errors, or discrepancies to the supervisor.

Complete additional tasks as assigned by the supervisor.

Maintain regular attendance, punctuality, and adherence to scheduled availability.

What We're Looking For

At least 1 year of customer service experience

Experience in the solar industry is an advantage

Outbound calling background is a plus

Must be willing to work onsite

What We Offer

Competitive salary– Get paid for doing what you love!

Medical and dental insurance(with free dependent coverage!).

Group life insurancefor peace of mind.

Paid time off (PTO)– Because work-life balance matters.

Outstanding career growth opportunities– Learn, advance, and develop your career.

A fun, innovative, and energetic team culture– Be part of a company that values its employees

Skills and leadership developmentto help you reach your full potential.

Free mealfor onsite employees

At ClearSource, our mission is simple:Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation ofcore valuesthat shape everything we do:

Customer First– We are obsessed with delivering an exceptional customer experience.

Personal Accountability– We do the right thing and own our actions.

Humble Courage– We embrace feedback, seek growth, and push ourselves to improve.

Hungry– We bring passion, energy, and drive to everything we do.

Happy & Healthy– We believe in balance, well-being, and a positive workplace.

If these valuesresonate with you, this is your chance tojoin a fast-growing, high-performing team! Come join our team and see why ClearSource is an employer of choice. Our office is located on the 10th floor of Tower 1, Rockwell Business Center, Pasig Cit