Software Product Specialist

Momentive Software, Inc.; Cebu City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Hybrid Work Arrangement

Company-Paid Life Insurance

Job summary

Momentive Software, Inc. in Cebu City, Philippines is seeking a Software Product Specialist to investigate and resolve client support tickets, expanding troubleshooting skills and product knowledge.

You will deliver exceptional support by phone and email, and collaborate with internal teams to drive project success. You will develop expertise in a key component of the Cobalt AMS platform, create user-friendly documentation, and deliver training sessions, while maintaining strong English

Qualifications

• A four-year degree from an accredited institution.
• 1–2 years of professional work experience in a technical and/or training field.
• Fluency in English with excellent verbal and written communication skills.
• Ability to work in the U.S. without sponsorship.

Responsibilities

• Investigate and resolve client support tickets, developing troubleshooting skills and product knowledge.
• Research and implement innovative solutions to meet evolving client needs, expanding technical expertise.
• Deliver exceptional client support via phone and email, honing communication and problem-solving abilities.
• Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.
• Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
• Participate in quality assurance testing, contributing to the delivery of high-quality product releases.
• Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.
• Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.

Skills

Fluency in English

US work eligibility

Troubleshooting

Communication skills

Education

Bachelor's degree

Job description

## Software Product SpecialistApplylocations: Cebu, Philippinestime type: Full timeposted on: Posted 2 Days Agojob requisition id: R590# **Job Description**Primary Duties:* Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.* Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.* Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.* Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.* Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.* Participate in quality assurance testing, contributing to the delivery of high-quality product releases.* Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.* Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.* Other duties as assigned.Required Qualifications: * A four-year degree from an accredited institution* 1-2 years of professional work experience, preferably in a technical and/or training field* Fluency in English with excellent verbal and written communication skills* Ability to work in the U.S. without sponsorship# **About Us**Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.# **Why Work Here?**At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick LeaveInclusive and Welcoming EnvironmentPurpose-Driven CultureWork-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.