Soft Services Lead - Mall Operations & Guest Experience

Asticom Technology Inc; Quezon City; On-site; PHP 1,004,000 - 1,451,000; Full time

Job summary

Asticom Technology Inc is seeking a Soft Services Associate Manager in Quezon City to lead janitorial, housekeeping, waste management, pest control, and common-area maintenance. You will mentor floor teams, optimize workflows, and ensure premium standards for shoppers, tenants, and visitors.

You will coordinate with operations, security, and tenant relations to align soft services with mall events, prepare performance reports, and uphold service excellence on-site.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 4–6 years in housekeeping, janitorial, or facility services in large retail environments.
• Proven supervisory experience leading 30+ staff and vendor contracts.

Responsibilities

• Lead and supervise soft services teams across mall hours, ensuring coverage.
• Inspect facilities to uphold premium cleanliness and presentation standards.
• Manage vendor performance, SLAs, and cost controls.
• Collaborate with operations to align services with events and promotions.

Skills

Team leadership

Scheduling

Quality inspection

Cleaning chemicals

Waste management

Communication

Cost awareness

MS Office

Hands-on leadership

Education

Bachelor's degree in Hospitality Management/Beverage & Facilities/Business Administration

Job description

Asticom Technology Inc is seeking a Soft Services Associate Manager in Quezon City to lead janitorial, housekeeping, waste management, pest control, and common-area maintenance. You will mentor floor teams, optimize workflows, and ensure premium standards for shoppers, tenants, and visitors.

You will coordinate with operations, security, and tenant relations to align soft services with mall events, prepare performance reports, and uphold service excellence on-site.