Mall Soft Services Lead - Makati

Asticom Technology Inc; Makati; On-site; PHP 650,000 - 900,000; Full time

Job summary

Asticom Technology Inc. is seeking a Soft Services Associate Manager in Makati to lead cleanliness, guest experience, and operational standards across a vibrant mall setting.

You will supervise janitorial, housekeeping, waste management, pest control, and common-area maintenance, working hands-on on the floor daily to mentor teams and uphold premium standards. You will oversee vendor contracts, ensure regulatory compliance, and collaborate with operations, security, and tenant relations to align

Qualifications

• Bachelor’s degree in Business Management, Real Estate Management, Hospitality, or related field.
• Minimum two years’ hands-on mall operations experience overseeing soft services.
• Experience managing in-house teams and third-party contractors.
• Strong knowledge of local property management regulations and safety rules.
• BICSc certification is preferred but not required.

Responsibilities

• Lead, deploy, and supervise soft services staff across mall hours, including weekends and events.
• Conduct regular inspections of lobbies, restrooms, corridors, and parking areas for premium cleanliness and presentation.
• Oversee waste management, pest control, and compliance with health and environmental ordinances.
• Manage vendor performance, monitor SLAs, and coordinate with procurement for cost-effective solutions.
• Prepare weekly/monthly performance reports on service quality, attendance, and costs.
• Serve as escalation point for guest and tenant concerns and ensure timely resolution.

Job description

Asticom Technology Inc. is seeking a Soft Services Associate Manager in Makati to lead cleanliness, guest experience, and operational standards across a vibrant mall setting.

You will supervise janitorial, housekeeping, waste management, pest control, and common-area maintenance, working hands-on on the floor daily to mentor teams and uphold premium standards. You will oversee vendor contracts, ensure regulatory compliance, and collaborate with operations, security, and tenant relations to align