Soft Services Associate Manager | Manila Bay

Asticom Technology Inc; Naga; On-site; PHP 600,000 - 900,000; Full time

Job summary

Asticom Technology Inc. is seeking a driven Facilities Manager to oversee soft services across a major shopping mall portfolio.

You will manage third-party vendors, enforce cleanliness, safety, waste management, and landscaping, and lead on-site teams to achieve high service levels. The role emphasizes proactive operations, cost control, and adherence to HSE standards, with daily inspections and close coordination with Corporate Facilities Management.

Qualifications

• Bachelor's degree in Management.
• At least 2 years in Mall Operations or property management with soft services.
• Experience managing in-house and subcontracted soft services.
• Knowledge of local operations, regulations, and codes.
• BICS certification preferred.
• Excellent communication and reporting skills.
• Familiar with budgeting and cost control.
• Strong organization and leadership skills.
• Proficient in MS Office (Word, PowerPoint, Excel).
• Competent in project management and planning.

Responsibilities

• Oversee service providers and contractors for soft services.
• Ensure smooth service delivery and quality standards.
• Develop cost-saving initiatives to improve efficiency.
• Implement BICSc standards and best practices.
• Maintain presentation standards and full functionality of zones.
• Coordinate with project teams during handover/takeover.
• Communicate with Corporate Facilities Management and providers.
• Serve as main contact for visitors, merchants, contractors and partners; manage incidents.
• Perform daily inspections of retail assets and monitor KPIs.
• Conduct health and safety audits to ensure HSE compliance.

Skills

Vendor management

Team leadership

HSE compliance

Budget management

Reporting writing

MS Office

Facility operations

BICS certification

Crisis management

Regulatory compliance

Education

Bachelor's degree

Tools

MS Word

PowerPoint

MS Excel

Job description

About the role

Oversee soft services across a major shopping mall portfolio, ensuring a proactive approach and high-quality customer service. Responsible for managing third-party vendors and enforcing standards for cleaning, pest control, landscaping, waste management, and safety. Lead and guide on-site teams to deliver excellent results and continuously improve daily operations.

Key responsibilities

• Oversee and manage service providers, including contractors and subcontractors for soft services such as housekeeping, cleaning, hygiene, waste management, pest control, and landscaping.

• Ensure smooth service delivery and high standards of quality.

• Develop and execute cost-saving initiatives to enhance operational efficiency and financial performance.

• Implement BICSc standards and best practices across facilities to maintain high cleanliness and hygiene.

• Ensure high standards of presentation across all areas of the property and confirm that all zones are fully functional, including regular monitoring of landscaped areas, washrooms, back-of-house zones, loading bays, parking, and common areas.

• Coordinate with service providers and project teams to address any issues during handover and takeover processes.

• Maintain proactive and transparent communication with Corporate Facilities Management (CFM) and service providers, providing regular updates and addressing challenges through routine meetings.

• Serve as the primary point of contact for Corporate FM & QHSE, visitors, merchants, contractors, and corporate partners, ensuring effective incident management and escalation.

• Conduct daily inspections for retail assets and monitor contractor performance, outputs, SLAs, and KPIs.

• Conduct occupational safety reviews and health and safety audits to ensure strict compliance with HSE procedures.

About you

• Minimum Bachelor's degree in Management

• Minimum two (2) years of work experience in Mall Operations or property management with soft services

• Hands-on experience of similar role, managing both in-house and Subcontractors Soft services

• Knowledgeable in local operations, regulations and codes

• BICS certification is preferable

• Excellent communication and reporting writing skills

• Familiar with basic accounting, running operation under fixed budget and understand the concept of cost control

• Average proficiency level in communication, organization, critical thinking abilities and project management skills

• Average proficiency level in the use of MS Office applications specifically MS Word, Powerpoint, MS Excel

• Average proficiency level in project management, planning, people management and leadership skills