Operation Associate Manager (Soft Services) -Imus, Cavite

Asticom Technology Inc; Cavite City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Asticom Technology Inc. is seeking an Operations Associate Manager (Soft Services) to manage mall soft services including housekeeping, hygiene, pest control, waste management and landscaping.

You will supervise third‑party providers, enforce standards and drive cost efficiency to deliver a world-class experience for patrons. The role involves daily walkthroughs, budget input, SOW preparation, vendor reviews and sustainability data collection, with a focus on safety and incident response.

Qualifications

• Bachelor’s degree in Management, Engineering, Business, or related field.
• Minimum 2 years in Mall Operations or Property Management overseeing soft services and third-party contractors.
• Experience with managing contractors, SLAs and KPIs is preferred.

Responsibilities

• Supervise soft service contractors and monitor SLAs and KPIs monthly.
• Track consumables and inventory levels across facilities.
• Lead handover/takeover defect tracking for new property developments.
• Conduct daily property walkthroughs of common areas, washrooms, parking structures and back‑of‑house areas.
• Enforce BICS standards to achieve 98%+ Mystery Shopper rating.
• Conduct routine safety audits and process work permits and SWMS.
• Oversee emergency recovery plans and act as main contact during incidents.
• Prepare Scopes of Work (SOW), review vendor proposals, and provide budget input for upgrades.
• Oversee facilities helpdesk and collect sustainability data on waste and utilities.

Skills

HSE regulations

MS Office

Budget management

Vendor management

Quality assurance

Education

Bachelor’s Degree in Management, Engineering, Business, or related field

Tools

SOW creation

Job description

Role Overview

We are seeking an Operations Associate Manager (Soft Services) to oversee our property's soft service operations, including housekeeping, hygiene, pest control, waste management, and landscaping. This role manages third-party service providers, enforces BICS standards, drives cost efficiencies, and ensures a clean, safe, and world-class experience for all mall patrons.

Key Responsibilities

• Contractor & SLA Management

  • Supervise soft service contractors and monitor SLAs and KPIs on a monthly basis.

  • Track consumables and inventory levels across facilities.

  • Lead handover/takeover defect tracking processes for new property developments.

• Quality & Operations

  • Conduct daily property walkthroughs across common areas, washrooms, parking structures, and back-of-house areas.

  • Enforce BICS standards to consistently achieve and maintain a 98%+ Mystery Shopper rating.

• HSE & Incident Response

  • Conduct routine safety audits and process work permits and Safe Work Method Statements (SWMS).

  • Oversee emergency recovery plans and serve as the main point of contact during operational incidents.

• Budget & Procurement

  • Implement cost-saving projects within a fixed operational budget.

  • Prepare Scopes of Work (SOW), review technical vendor proposals, and provide budget input for facility upgrades.

• Helpdesk & Sustainability

  • Oversee the facilities helpdesk, addressing and resolving merchant and customer concerns.

  • Collect and compile sustainability data regarding waste management and utility usage.

Qualifications & Requirements

• Education: Bachelor’s Degree in Management, Engineering, Business, or a related field.

• Experience: Minimum of 2 years in Mall Operations or Property Management overseeing soft services and third-party contractors.

• Certifications: BICS certification is preferred (not required).

• Technical & Core Skills: Sound knowledge of HSE regulations and local codes; basic accounting and fixed-budget management skills; proficiency in MS Office.