SOFT SERVICES ASSOCIATE MANAGER — Trinoma

Asticom Technology Inc; Quezon City; On-site; PHP 1,004,000 - 1,451,000; Full time

Job summary

Asticom Technology Inc is seeking a Soft Services Associate Manager in Quezon City to lead janitorial, housekeeping, waste management, pest control, and common-area maintenance. You will mentor floor teams, optimize workflows, and ensure premium standards for shoppers, tenants, and visitors.

You will coordinate with operations, security, and tenant relations to align soft services with mall events, prepare performance reports, and uphold service excellence on-site.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 4–6 years in housekeeping, janitorial, or facility services in large retail environments.
• Proven supervisory experience leading 30+ staff and vendor contracts.

Responsibilities

• Lead and supervise soft services teams across mall hours, ensuring coverage.
• Inspect facilities to uphold premium cleanliness and presentation standards.
• Manage vendor performance, SLAs, and cost controls.
• Collaborate with operations to align services with events and promotions.

Skills

Team leadership

Scheduling

Quality inspection

Cleaning chemicals

Waste management

Communication

Cost awareness

MS Office

Hands-on leadership

Education

Bachelor's degree in Hospitality Management/Beverage & Facilities/Business Administration

Job description

ABOUT THE ROLE

We are seeking a Soft Services Associate Manager to lead cleanliness, presentation, and guest experience standards across our vibrant Quezon City destination.

You will supervise janitorial, housekeeping, waste management, pest control, and common-area maintenance operations - ensuring every space is immaculate, welcoming, and consistently exceptional for shoppers, tenants, and visitors. This is a hands-on, visible leadership role: you will be on the floor daily, mentoring teams, refining workflows, and upholding the premium standards that define this landmark property.

KEY RESPONSIBILITIES

1. Team Leadership & Deployment

• Lead, schedule, and supervise soft services staff - janitorial, housekeeping, waste management, and support teams - ensuring full coverage across mall operating hours, weekends, holidays, sales events, and peak periods

• Conduct daily pre-shift briefings, shift handovers, and performance check-ins; reinforce grooming, conduct, and service standards

• Monitor attendance, productivity, and leave; resolve scheduling gaps and adjust deployment dynamically

• Train new hires and upskill teams on cleaning methods, equipment operation, chemical safety, customer interaction, and property guidelines

2. Standards & Quality Assurance

• Conduct regular inspections across all public areas - lobbies, restrooms, corridors, activity zones, parking areas, and back-of-house facilities - verify cleanliness, order, and presentation meet premium benchmarks

• Audit service delivery; identify gaps and implement corrective action plans immediately

• Oversee waste segregation, collection schedules, recycling initiatives, and pest control monitoring - ensure compliance with Quezon City health, sanitation, and environmental ordinances

• Manage inventory of cleaning supplies, equipment, and consumables; prevent shortages, minimize waste, and control operational costs

3. Vendor & Contract Management

• Supervise third-party service providers - specialized deep cleaning, facade maintenance, pest control, and landscaping - monitor performance against SLAs and contractual standards

• Review service reports, approve completed work, and escalare non-compliance promptly

• Coordinate with procurement on sourcing cost-effective, quality alternatives without compromising standards

• Ensure all vendor activities align with mall safety protocols and event schedules

4. Stakeholder & Guest Experience

• Serve as escalation point for guest, tenant, and retail partner concerns related to cleanliness, maintenance, and environment; resolve courteously and follow through to closure

• Collaborate with operations, security, engineering, marketing, and tenant relations teams to align soft services with mall events, promotions, and operational needs

• Prepare weekly/monthly performance reports - service ratings, compliance scores, attendance, cost efficiency, and sustainability metrics - for leadership review

• Uphold and model professional conduct, courtesy, and service excellence - embody the destination's warm, welcoming spirit

QUALIFICATIONS

Education

• Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field

Experience

• 4-6 years progressive experience in housekeeping, janitorial, or facility service operations - within mall, commercial, or large-scale retail environments

• Minimum 2 years in a supervisory or assistant manager capacity leading teams of 30+ staff

• Direct experience managing shift-based, extended-hour operations and vendor contracts

• Familiarity with Quezon City health, sanitation, and environmental regulations

• Based in Quezon City or nearby areas - willing to work flexible hours including weekends, evenings, and holidays

Core Competencies

• Team leadership, scheduling, and performance coaching

• Quality inspection, standards enforcement, and corrective action

• Knowledge of cleaning chemicals, equipment operation, and safety protocols

• Waste management, sustainability, and regulatory compliance

• Strong communication - guest relations, tenant coordination, staff feedback

• Cost awareness, inventory control, and resource optimization

• Proficient in MS Office; organized and detail-oriented

• Hands-on, visible leadership - comfortable working alongside teams on the floor

Preferred

• Experience in premium mall or large retail destination settings

• Certification in Occupational Safety & Health (OSH)

• Familiarity with Quezon City market and workforce dynamics