SOFT SERVICES ASSOCIATE MANAGER — PASAY

Asticom Technology Inc; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Asticom Technology Inc in Pasay is seeking a Soft Services Associate Manager — Staff to lead frontline service teams, elevate cleanliness standards, and ensure a welcoming, safe guest experience at our premier waterfront destination. You will supervise housekeeping, janitorial, waste management, pest control, and landscape maintenance, driving consistency and pride across all public and operational areas.

This hands-on leadership role requires daily floor presence, mentoring, process refinement,

Qualifications

• 6 years progressive experience in housekeeping or facility service operations in mall, hotel, or large properties.
• Minimum 2 years in a supervisory role leading teams of 30+ staff.
• Direct experience managing shift-based, 24/7 operations and vendor contracts.

Responsibilities

• Lead, schedule and supervise housekeeping, janitorial, waste management, and landscaping teams across all operating hours.
• Conduct daily briefings, monitor attendance and performance, and onboard new hires.
• Audit service delivery, enforce quality standards, and manage supply inventory and equipment.
• Coordinate with third-party providers and procurement on cost-effective improvements.
• Serve as escalation point for guest concerns and align services with events and operations.

Skills

Team leadership

Staff supervision

Quality inspection

Safety protocols

Communication

Inventory control

Cost optimization

Waste management

Education

Bachelor’s degree in Hospitality Management or related field

Tools

MS Office

Job description

ABOUT THE ROLE

We are seeking a Soft Services Associate Manager — Staff to lead frontline service teams, elevate cleanliness standards, and ensure a welcoming, safe, and exceptional experience for every guest at our premier waterfront destination. You will supervise housekeeping, janitorial, waste management, pest control, and landscape maintenance operations — driving consistency, efficiency, and pride across all public and operational areas. This is a hands‑on leadership role: you will be on the floor daily, mentoring teams, refining processes, and upholding the highest standards of service and presentation.

KEY RESPONSIBILITIES

1. Team Leadership & Deployment

• Lead, schedule, and supervise soft services staff — janitorial, housekeeping, waste management, and landscaping teams — ensuring full coverage across all operating hours including weekends, evenings, holidays, and peak events


• Conduct daily briefings, shift handovers, and performance check‑ins; set clear expectations, reinforce grooming and conduct standards, and build team morale


• Monitor attendance, productivity, and leave; resolve scheduling gaps and deploy resources dynamically


• Train new hires and upskill existing team members on cleaning methods, equipment use, chemical safety, customer interaction, and property standards

2. Standards & Quality Assurance

• Conduct regular rounds and inspections across all public areas, restrooms, lobbies, corridors, parking zones, and back‑of‑house facilities — verify cleanliness, order, and presentation meet premium benchmarks


• Audit service delivery; identify areas for improvement and implement corrective actions immediately


• Oversee waste segregation, collection schedules, recycling programs, and pest control monitoring — ensure compliance with environmental regulations and local ordinances


• Manage supply inventory, cleaning equipment, and consumables; prevent shortages, minimize waste, and control operational costs

3. Vendor & Contract Management

• Supervise third‑party service providers for specialized tasks — deep cleaning, facade maintenance, landscaping, and pest control — monitor performance against SLAs and contractual standards


• Review service reports, approve work done, and elevate non‑compliance issues promptly


• Coordinate with procurement on material sourcing and cost‑effective alternatives without compromising quality

4. Stakeholder & Guest Experience

• Serve as escalation point for guest and tenant concerns related to cleanliness, maintenance, and service; resolve issues courteously and follow through to closure


• Collaborate with engineering, security, and tenant relations teams to align soft services with property‑wide initiatives, events, and operational needs


• Uphold and model professional conduct, courtesy, and service excellence — embody the destination’s welcoming spirit


• Prepare daily, weekly, and monthly performance reports — service ratings, compliance scores, attendance, and cost efficiency — for leadership review

QUALIFICATIONS

Education

• Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, or a related field

Experience

• 6 years progressive experience in housekeeping, janitorial, or facility service operations — within mall, hotel, commercial property, or large‑scale resort environments


• Minimum 2 years in a supervisory or assistant manager capacity leading teams of 30+ staff


• Direct experience managing shift‑based, 24/7 operations and vendor contracts


• Familiarity with waterfront/coastal property considerations — humidity, salt‑air maintenance, and weather readiness


• Based in Pasay City or nearby areas; willing to work flexible hours including weekends and holidays

Core Competencies

• Team leadership, scheduling, and performance coaching


• Quality inspection, standards enforcement, and corrective action


• Knowledge of cleaning chemicals, equipment operation, and safety protocols


• Waste management, sustainability, and environmental compliance practices


• Strong communication — guest relations, staff feedback, and cross‑department coordination


• Cost awareness, inventory control, and resource optimization


• Proficient in MS Office; organized and detail‑oriented


• Visible, hands‑on leadership — comfortable working alongside teams on the floor

Preferred

• Experience in premium mall, waterfront, or large lifestyle destination settings


• Certification in Occupational Safety & Health (OSH) or environmental management


• Familiarity with Pasay City health, waste, and environmental regulations