SOFT SERVICES ASSOCIATE MANAGER — Nuvali, Laguna

Asticom Technology Inc; Laguna; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Asticom Technology Inc. seeks a hands-on Soft Services Associate Manager to lead cleanliness, presentation, and guest experience at Nuvali in Laguna.

You will supervise janitorial, housekeeping, waste management, landscaping, and pest control to keep public spaces immaculate and sustainably maintained, mentoring teams daily and upholding premium standards for the destination.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Environmental Science, Facilities Management, or a related field.
• 4–6 years progressive experience in housekeeping, janitorial, or facility service operations.
• Minimum 2 years in a supervisory capacity leading teams of 30+ staff.
• Familiarity with Laguna environmental standards and local ordinances.
• Based in Laguna/Calamba/Sta. Rosa area or willing to relocate; weekends and holidays availability.

Responsibilities

• Lead, schedule, and supervise soft services staff across all operating hours.
• Conduct daily briefings, shift handovers, and performance checks.
• Monitor attendance, productivity, and deployment; resolve scheduling gaps.
• Train new hires and upskill teams on cleaning methods, equipment use, safety, and sustainability.
• Conduct regular inspections of public areas and facilities; ensure premium standards.
• Audit service delivery and implement corrective action plans immediately.
• Oversee waste segregation, recycling programs, and pest control aligned with sustainability goals.
• Coordinate with engineering, security, and tenant relations for events and operations.

Skills

Team leadership

Scheduling

Performance coaching

Quality inspection

Vendor management

Sustainability

Communication

Cost control

Education

Bachelor’s degree in Hospitality Management

Job description

ABOUT THE ROLE

We are seeking a Soft Services Associate Manager to lead cleanliness, presentation, and guest experience standards across our Nuvali destination.

You will supervise janitorial, housekeeping, waste management, landscaping, and pest control operations — ensuring public spaces, facilities, and common areas are immaculate, welcoming, and sustainably maintained. This is a hands‑on leadership role: you will be on‑site daily, mentoring teams, refining processes, and upholding the premium standards that define Nuvali as a model destination.

KEY RESPONSIBILITIES

1. Team Leadership & Deployment

• Lead, schedule, and supervise soft services staff — janitorial, grounds maintenance, waste management, and support teams — ensuring full coverage across all operating hours, weekends, holidays, and special events

• Conduct daily briefings, shift handovers, and performance check‑ins; reinforce grooming, conduct, and service standards

• Monitor attendance, productivity, and leave; resolve scheduling gaps and adjust deployment dynamically

• Train new hires and upskill teams on cleaning methods, equipment use, chemical safety, customer interaction, and sustainability practices

2. Standards & Quality Assurance

• Conduct regular inspections across all public areas, building lobbies, restrooms, open spaces, pathways, parking zones, and back‑of‑house facilities — verify cleanliness, order, and presentation meet premium benchmarks

• Audit service delivery; identify gaps and implement corrective action plans immediately

• Oversee waste segregation, recycling programs, and pest control monitoring — align with Nuvali’s sustainability goals and Laguna environmental regulations

• Manage inventory of cleaning supplies, equipment, and consumables; prevent shortages, minimize waste, and control operational costs

3. Vendor & Environmental Stewardship

• Supervise third‑party service providers — specialized cleaning, landscaping, facade maintenance, and pest control — monitor performance against SLAs and contractual standards

• Review service reports, approve completed work, and elevate non‑compliance promptly

• Lead sustainability initiatives — waste reduction, water conservation, eco‑friendly product adoption, and green practices across all operations

• Coordinate with engineering, security, and tenant relations teams to align soft services with property‑wide events and operational needs

4. Stakeholder & Community Experience

• Serve as escalation point for tenant, resident, and guest concerns related to cleanliness, maintenance, and environment; resolve courteously and follow through to closure

• Prepare weekly/monthly performance reports — service ratings, compliance scores, attendance, cost efficiency, and sustainability metrics — for leadership review

• Uphold and model professional conduct, courtesy, and service excellence — embody Nuvali’s welcoming, forward‑thinking spirit

• Support community events, peak periods, and emergency mobilization as needed

QUALIFICATIONS

Education

• Bachelor’s degree in Hospitality Management, Business Administration, Environmental Science, Facilities Management, or a related field

Experience

• 4‑6 years progressive experience in housekeeping, janitorial, or facility service operations — within mixed‑use estates, mall, resort, or large‑scale community environments

• Minimum 2 years in a supervisory or assistant manager capacity leading teams of 30+ staff

• Direct experience managing shift‑based operations, vendor contracts, and sustainability programs

• Familiarity with South Luzon environmental standards and Laguna local ordinances

• Based in Laguna / Calamba / Sta. Rosa area or willing to relocate immediately; flexible availability including weekends and holidays

Core Competencies

• Team leadership, scheduling, and performance coaching

• Quality inspection, standards enforcement, and corrective action

• Knowledge of cleaning chemicals, equipment operation, and safety protocols

• Waste management, sustainability, and environmental compliance

• Strong communication — tenant/guest relations, staff feedback, cross‑department coordination

• Cost awareness, inventory control, and resource optimization

• Proficient in MS Office; organized and detail‑oriented

• Hands‑on, visible leadership — comfortable working alongside teams on‑site

Preferred

• Experience in eco‑focused or green‑certified property developments

• Certification in Occupational Safety & Health (OSH) or environmental management

• Familiarity with Nuvali or South Luzon integrated estate landscape