SENIOR OPERATIONS ASSOCIATE MANAGER - Pasig City

Asticom Technology Inc; Pasig; On-site; PHP 1,100,000 - 1,650,000; Full time

Job summary

Asticom Technology Inc. in Pasig is seeking a Senior Operations Associate Manager to lead staff performance, team enablement, and operational excellence across our Pasig portfolio.

You will plan, deploy, coach, and monitor operations staff, refine workflows, and partner with department heads to build a high-performing, engaged team. The role emphasizes hands-on leadership, workforce coordination, service level attainment, and culture building to drive tenant satisfaction and premium property

Qualifications

• Bachelor’s degree in Business Admin, HR, or related field.
• 4–6 years in operations or workforce management.
• 2+ years supervising 20+ staff in 24/7 operations.

Responsibilities

• Plan and manage staffing across security, maintenance, and frontline teams.
• Monitor attendance, leave, overtime, and deployment; address gaps.
• Lead daily huddles, performance reviews, coaching, and capability building.
• Ensure SOPs, safety protocols, and service standards are followed.

Skills

Staff scheduling

Performance management

Coaching

Data-driven decision making

Communication

Leadership

Education

Bachelor’s degree in Business Administration, Human Resources, Operations Management, Public Administration, or a related field

Tools

MS Office

HRIS / workforce management systems

Job description

ABOUT THE ROLE

We are seeking a Senior Operations Associate Manager focused on staff performance, team enablement, and operational excellence across our Pasig portfolio. You will lead day-to-day workforce coordination, drive service standards, build capability across frontline teams, and ensure consistent delivery of premium property experiences — directly shaping culture, efficiency, and tenant/customer satisfaction.

This is a hands-on leadership role: you will plan, deploy, coach, and monitor operations staff; refine workflows; close performance gaps; and partner with department heads to build a high-performing, engaged team.

KEY RESPONSIBILITIES

1. Staff Operations & Workforce Management

• Plan, prepare, and manage daily/weekly/monthly staff schedules across security, maintenance, soft services, and frontline teams — ensuring optimal coverage, cost efficiency, and compliance with labor standards

• Monitor attendance, leave, overtime, and deployment; address gaps, absenteeism, and scheduling conflicts proactively

• Maintain accurate personnel records, shift rosters, and deployment logs — audit-ready and up to date

• Coordinate with third-party service providers / agency partners on staffing levels, performance, and contractual compliance

2. Performance Leadership & Capability Building

• Lead daily team huddles, pre-shift briefings, and periodic performance reviews — set clear expectations and reinforce standards

• Coach, mentor, and upskill supervisors and frontline staff; identify high‑potential team members and development needs

• Conduct regular site rounds, service audits, and standards checks; document observations and drive corrective action plans

• Design and deliver onboarding, refreshers, and skill‑building sessions aligned with property brand and service standards

3. Operational Excellence & Process Improvement

• Implement and enforce SOPs, safety protocols, service‑level agreements, and house rules across all operational areas

• Gather frontline feedback; identify bottlenecks, workflow inefficiencies, and morale issues; propose and roll out practical improvements

• Support incident management, emergency drills, and crisis response — ensure staff are trained, responsive, and aligned

• Track operational KPIs — attendance, compliance, service ratings, incident resolution time — and prepare weekly/monthly reports for leadership

4. Stakeholder Alignment & Culture

• Serve as primary bridge between staff, department heads, property management, and HR — elevate concerns and champion team well‑being

• Foster a culture of respect, accountability, recognition, and continuous improvement

• Support cross‑departmental initiatives, events, and peak‑period mobilization

• Uphold the property’s brand values — model professionalism, courtesy, and service excellence in every interaction

QUALIFICATIONS

Education

• Bachelor’s degree in Business Administration, Human Resources, Operations Management, Public Administration, or a related field

Experience

• 4–6 years progressive experience in operations, workforce management, or team leadership — within commercial property, mall, hospitality, or facilities management environments

• Minimum 2 years in a supervisory or assistant manager capacity leading teams of 20+ staff

• Direct exposure to shift‑based, 24/7 operations and multi‑department coordination

Core Competencies

• Workforce scheduling, deployment, and labor compliance

• Performance management, coaching, and training delivery

• SOP formulation, audit, and enforcement

• Incident response, safety awareness, and crisis coordination

• Data‑driven reporting and decision‑making

• Strong communication — influencing, listening, resolving conflict

• Proficiency in MS Office; familiarity with HRIS / workforce management systems

• Willingness to be based in Pasig; flexible for extended hours, weekends, and site visits as needed

Preferred

• Experience in premium mall, mixed‑use estate or commercial

• Background in facilities, security, or soft services operations

• Certification in occupational safety, HR, or quality management