OPERATIONS SENIOR ASSOCIATE - Nuvali, Laguna

Asticom Technology Inc; Laguna; On-site; PHP 357,000 - 580,000; Full time

Job summary

Asticom Technology Inc seeks an Operations Senior Associate — Staff to support day-to-day workforce coordination, deployment, onboarding, training, and performance monitoring at our Nuvali destination. The role emphasizes floor visibility, service standards, and readiness to grow into operations leadership, with responsibilities across scheduling, attendance, and incident documentation.

The ideal candidate will have 2–3 years in operations or staff administration, based in Laguna area or willing

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Hospitality, Operations Management, or related field.
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Responsibilities

• Assist in daily/weekly shift schedules, attendance, and coverage.
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Skills

Organizational skills

Time management

Communication

Attention to detail

MS Office proficiency

Customer service mindset

Flexibility

Education

Bachelor’s degree in Business Administration, Human Resources, Hospitality, Operations Management, or related field

Tools

MS Office

Job description

ABOUT THE ROLE

We are seeking an Operations Senior Associate — Staff to support day-to-day workforce coordination, team engagement, and service standards across our Nuvali destination. You will assist in scheduling, deployment, onboarding, training, and performance monitoring — ensuring our frontline teams operate smoothly, safely, and in line with premium service expectations. This is a hands-on, floor-visible role ideal for someone ready to grow into operations leadership.

KEY RESPONSIBILITIES

1. Workforce Coordination & Deployment

• Assist in preparing daily/weekly shift schedules and rosters across security, maintenance, soft services, and frontline teams

• Monitor attendance, leave, overtime, and coverage; flag gaps and coordinate replacements promptly

• Maintain accurate timekeeping logs, personnel records, and deployment reports — organized and audit-ready

• Support onboarding: prepare orientation materials, welcome new hires, and coordinate uniform/access issuance

2. Standards & Service Delivery

• Conduct regular floor rounds to observe service, grooming, and operational compliance

• Assist with daily pre-shift briefings and team huddles — communicate updates, reinforce standards, and gather feedback

• Help organize and deliver training sessions on service excellence, safety, emergency response, and property guidelines

• Document incidents, concerns, and service gaps; elevate to supervisors and track resolution progress

3. Team Support & Culture

• Serve as a friendly, reliable point of contact for staff inquiries and concerns

• Support team engagement activities, recognition programs, and wellness initiatives

• Foster a respectful, collaborative environment — model professionalism, courtesy, and teamwork

• Assist with event and peak-period mobilization to ensure smooth operations

4. Reporting & Process Support

• Compile weekly/monthly data: attendance, training completion, incident trends, and service feedback

• Help update SOPs, checklists, and reference materials

• Coordinate with cross-functional teams and third-party service providers as needed

• Uphold core values — integrity, excellence, service, and community — in all interactions

QUALIFICATIONS

Education

• Bachelor’s degree in Business Administration, Human Resources, Hospitality, Operations Management, or a related field

Experience

• 2–3 years experience in operations, team coordination, or staff administration — within mall, commercial property, hospitality, or service‑oriented environments

• Direct exposure to shift-based scheduling and multi-team coordination

• Based in Laguna / Calamba / Sta. Rosa area or willing to relocate immediately

Core Competencies

• Strong organizational and time-management skills

• Clear communicator — comfortable interacting with staff at all levels

• Detail-oriented with good record-keeping habits

• Proficient in MS Office; quick to learn new systems

• Service-minded, approachable, and proactive

• Flexible availability — weekends, evenings, and holidays as needed

Preferred

• Experience in retail, mall, or mixed‑use property settings

• Background in training, admin, or frontline supervision

• Familiarity with Nuvali / South Luzon market and workforce dynamics