Slots Attendant

Strategem Ventures Management Inc.; Manila; On-site; PHP 167,000 - 234,000; Full time

Job summary

Strategem Ventures Management Inc. is seeking a Slots Attendant to deliver excellent guest service on the gaming floor, assist with slot machine operations, player inquiries, and jackpot payouts while upholding gaming policies, security standards, and operational procedures to ensure a seamless experience for every guest.

The successful candidate will promote player engagement through rewards programs education, monitor machines for proper function, report issues or suspicious activity, and

Qualifications

• High school diploma or college graduate.
• Experience in a casino slots environment is a plus.
• Customer service experience preferred.
• English language proficiency required.
• Basic knowledge of Microsoft Office is an advantage.
• Strong customer service and interpersonal skills.
• Ability to work in a team and in a fast-paced gaming environment.

Responsibilities

• Assist guests with slot machine operations, player cards, cash-outs, manual payouts, and gaming inquiries.
• Deliver exceptional customer service by responding promptly and professionally to guest requests and concerns.
• Promote player engagement through member recruitment, rewards program education, and promotion awareness.
• Monitor gaming floor operations by ensuring machines are functioning properly and reporting issues or suspicious activities.
• Maintain a clean, orderly, and secure gaming environment while complying with operational policies and procedures.

Skills

Customer service

Interpersonal skills

Verbal communication

Teamwork

English proficiency

Respond to guest requests

Education

High School or College graduate

Tools

Microsoft Office

Job description

JOB BRIEF

• The Slots Attendant provides excellent customer service to guests on the gaming floor by assisting with slot machine operations, player inquiries, jackpot payouts, and promotional programs. The position ensures guests have a positive gaming experience while maintaining compliance with company policies, gaming regulations, and operational procedures

JOB RESPONSIBILITIES

• Assist guests with slot machine operations, player cards, cash-outs, manual payouts, and gaming inquiries.

• Deliver exceptional customer service by responding promptly and professionally to guest requests and concerns.

• Promote player engagement through member recruitment, rewards program education, and promotion awareness.

• Monitor gaming floor operations by ensuring machines are functioning properly and reporting issues or suspicious activities.

• Maintain a clean, orderly, and secure gaming environment while complying with operational policies and procedures.

JOB QUALIFICATIONS

• High School or College graduate.

• With or without Casino Slots Attendant experience.

• Experience in a customer service-oriented environment is preferred.

• Able to read, write, speak, and understand English.

• Basic knowledge of Microsoft Office is an advantage.

• Strong customer service and interpersonal skills.

• Effective verbal communication skills.

• Ability to work in a team-oriented environment.

• Customer-focused and service-driven mindset.

• Ability to work flexible schedules and in a fast-paced gaming environment.