Customer Service Associate - San Pedro Laguna

DigiPlus Interactive Corp; San Pedro; On-site; PHP 201,000 - 312,000; Full time

Job summary

DigiPlus Interactive Corp in the Philippines seeks a dedicated Customer Service Host to support VIP members and club operations. You will work closely with Marketing and Slot Machine Technical teams to implement promos and maintain slot machines, while educating members on the cashless system.

The role emphasizes clear written and verbal communication, upholding excellent service standards, and establishing rapport with VIP guests during daily activities and events.

Qualifications

• 1 year of customer service experience in a fast-paced environment.

Responsibilities

• Render good customer service to club members.
• Coordinate with Marketing & Promotion activities with Marketing Department.
• Assist VIP members in item redemptions and raffle tickets.
• Conduct regular site inspections and report incidents or repairs needed.
• Assist PAGCOR staff when needed.

Skills

Customer service

Communication

VIP guest handling

Team coordination

Education

High School Diploma

Bachelor’s degree or equivalent

Tools

Cashless system

Job description

• Render good customer service to the club members
• Work in unison with the Marketing Team and Slot Machine Technical Team relating to promo implementations, assist in the upkeep of slot machines and other interdepartmental communications and tasks
• Assist new members in signing up and educating them on how to use membership cards through our cashless system
• Conduct regular site inspection
• F&B monitoring for signing and verification of orders
• Encoding, counterchecking and validations of order slips
• Issuance of car parking validation to VIP members
• Coordinate the implementation of Marketing & Promotion activities with the Marketing Department
• Assist VIP members in Item Redemptions and Redemption of Raffle Tickets
• Handles the Daily Player Tracking Record or DPTR
• Text updates of Grand and Major Jackpots, including Big Payouts of P50,000 and above
• Report to Branch Head, incidents, jackpots and repair needed at the site
• Assist PAGCOR staff whenever the need arises
• Good outlook presentation
• Establish good rapport with VIP members and guests
• Task in doing the minutes (weekly coordinated weekly meeting)

Qualifications:

• High School Diploma or Bachelor’s or equivalent
• 1-year customer service experience in a fast-paced environment required; casino industry is good to have
• Consistently demonstrates clear and concise written and verbal communication skills