Customer Service Associate

DigiPlus Interactive Corp.; San Pablo; On-site; PHP 201,000 - 268,000; Full time

Job summary

DigiPlus Interactive Corp. in the Philippines is seeking a dedicated customer service professional to support club members, assist the marketing and slot machine teams with promotional implementations, and help maintain slot machines.

This role also involves coordinating interdepartmental communications and ensuring smooth operations on site. The ideal candidate has at least one year in customer service, strong written and verbal communication, proficiency with Microsoft Office, and a

Qualifications

• 1 year of customer service experience in a fast-paced environment.
• Clear and concise written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Good presentation and professional outlook.

Responsibilities

• Render good customer service to club members.
• Collaborate with Marketing and Slot Machine Technical teams on promo implementations.
• Assist in upkeep of slot machines and interdepartmental communications.
• Assist new members in signing up and educating them on cashless system.
• Conduct regular site inspections.
• Monitor F&B signing and verification of orders.
• Encode, counterchecking and validation of order slips.
• Issue car parking validation to VIP members.
• Coordinate marketing and promotion activities with the Marketing Department.
• Assist VIP members in item redemptions and raffle ticket redemption.

Skills

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or Bachelor's or equivalent

Tools

Microsoft Office

Job description

About the role

This role involves providing customer service to club members, supporting marketing and slot machine technical teams with promotional implementations, and assisting in the upkeep of slot machines and interdepartmental communications.

Key responsibilities

• Render good customer service to club members
• Work in unison with the Marketing Team and Slot Machine Technical Team relating to promo implementations
• Assist in the upkeep of slot machines and other interdepartmental communications and tasks
• Assist new members in signing up and educating them on how to use membership cards through the cashless system
• Conduct regular site inspections
• F&B monitoring for signing and verification of orders
• Encoding, counterchecking and validations of order slips
• Issuance of car parking validation to VIP members
• Coordinate the implementation of Marketing & Promotion activities with the Marketing Department
• Assist VIP members in Item Redemptions and Redemption of Raffle Tickets

About you

• High School Diploma or Bachelor's or equivalent
• 1-year customer service experience in a fast-paced environment required; casino industry is good to have
• Consistently demonstrates clear and concise written and verbal communication skills
• Highly proficient in Microsoft Office
• Good outlook presentation