Table Games Assistant Gaming Area Manager

Sun Valley Clark Hub; Mabalacat; On-site; PHP 446,000 - 670,000; Full time

Job summary

Sun Valley Clark Hub is seeking a capable gaming supervisor to oversee dealer operations and guest service in a fast-paced casino environment. You will report to the Pit Manager and help implement revenue-focused strategies while ensuring policy compliance and high standards of integrity.

The role requires at least 2 years of related gaming experience, solid problem-solving skills, and the ability to liaise between management and dealers to maintain efficiency and service levels.

Qualifications

• Requires a college degree; graduate diploma or bachelor’s degree is an advantage.
• Minimum 2 years of experience in a similar gaming role.
• Knowledge of game operations, policies and revenue maximization.

Responsibilities

• Reports to the Pit Manager on operational, customer, or employee issues.
• Develops operational goals, marketing strategies and productivity to support revenue.
• Manages all dealers with coaching, mentoring and disciplinary actions with the Pit Manager.
• Ensures high guest service, revenue generation and productivity; coordinates with the pit manager.
• Partners with senior management on gaming issues.
• Assists in career growth and disciplinary processes.

Skills

Problem solving

Conflict resolution

Communication skills

Team leadership

Education

College degree

Graduate diploma or bachelor’s degree (advantage)

Job description

• Performs gaming functions and transactions with casino patrons.
• Takes part in pre-boarding and enhancement training.
• Maintains the integrity of all transactions by strictly observing set policies, procedures, and controls.
• Provides the highest level of customer service to casino guests.

Qualifications:

• In lieu of full vocational experience, candidates must possess at least a college degree.
• A graduate diploma or bachelor’s degree is an advantage but not required.
• A minimum of 2 years of experience working in a similar gaming role is required for this position.
• Knowledgeable in all facets and areas of game knowledge, execution of policies and procedures, and revenue maximization.
• Experience in the pre-opening and utilization of gaming systems, policies, and procedures in casinos is an advantage.
• With a good grasp of problem solving, conflict resolution, and communication skills.
• Good working relationship skills, who can build a strong link between management and the dealers and can handle a high volume of business-related issues while maintaining a high level of efficiency and optimization in their assigned areas.

Responsibilities:

• Planning: Regularly reports to the Pit Manager any operational, customer, or employee problems in the department.
• Develop: Executes, under the instruction and guidance of senior management, operational goals, marketing strategies, and productivity to support revenue and maximize profit margins.
• Manage: all dealers, coaching and mentoring to disciplinary action with assistance from the Pit Manager.
• Operations: Ensures a high level of guest service, revenue generation, and productivity. And coordinates with pit manager.
• Partnership: In partnership with senior management for any gaming issues.
• Authority: To assist in career growth & development, and counseling of employees following the disciplinary due process.