Host Premium Services

Solaire Resort; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

F&B vouchers

Room stays

Limousine services

Promotions & incentives

Job summary

Solaire Resort in Quezon City seeks a VIP Guest Services liaison to meet premium guests on the gaming floor and deliver exceptional service. You will identify high-value players, coordinate reservations, and support events and promotions while maintaining confidentiality and high standards of conduct.

The role requires strong English and Filipino communication, an outgoing and proactive attitude, and flexibility to work in shifts, weekends, and holidays. Excellent customer service is essential.

Qualifications

• Excellent customer service skills.
• Strong interpersonal skills.
• Ability to work staggered shifts, weekends and holidays.
• Strong computer skills.
• Effective written and verbal communication skills in English.
• Proficiency in Filipino and English.
• Outgoing personality with a proactive attitude.

Responsibilities

• Ensure VIP guest needs on the gaming floor are met and handled properly.
• Identify regular and potential customers and provide high standards of customer service to encourage repeat visits.
• Build strong relationships with customers to support acquisition, growth, and retention.
• Anticipate customer needs and resolve issues immediately.
• Identify valuable customers on the gaming floor and ensure excellent service delivery.
• Report incidents to the Premium Services Shift Manager.
• Maintain confidentiality of company files and documents.
• Follow company policies and procedures in all customer interactions.
• Report suspicious or unusual activities and transactions promptly.
• Assist VIP guests with table, slots, and salon reservations.
• Prepare and update player arrivals and departures, hotel reservations, airport pickups, and send-offs.
• Record and update guest interactions and preferences in the Player 360 system.
• Invite and encourage players to participate in promotions, events, tournaments, and offers.
• Gather customer feedback to support the development of events, programs, promotions, and incentives.
• Assist in the execution of events and promotions.

Skills

Customer service

Interpersonal skills

Shift flexibility

Computer skills

English communication

Bilingual (Filipino/English)

Proactive personality

Job description

Job Description:

Essential Duties and Responsibilities

• Ensure VIP guest needs on the gaming floor are met and handled properly.
• Identify regular and potential customers and provide high standards of customer service to encourage repeat visits.
• Build strong relationships with customers to support acquisition, growth, and retention.
• Anticipate customer needs and resolve issues immediately.
• Identify valuable customers on the gaming floor and ensure excellent service delivery.
• Report incidents to the Premium Services Shift Manager.
• Maintain confidentiality of company files and documents.
• Follow company policies and procedures in all customer interactions.
• Report suspicious or unusual activities and transactions promptly.
• Offer complimentary F&B vouchers, room stays, limousine services, and other perks based on gaming activity.
• Assist VIP guests with table, slots, and salon reservations.
• Prepare and update player arrivals and departures, hotel reservations, airport pickups, and send-offs.
• Record and update guest interactions and preferences in the Player 360 system.
• Invite and encourage players to participate in promotions, events, tournaments, and offers.
• Gather customer feedback to support the development of events, programs, promotions, and incentives.
• Assist in the execution of events and promotions.

Requirements

• Excellent customer service skills.
• Strong interpersonal skills.
• Ability to work staggered shifts, weekends, and holidays.
• Strong computer skills.
• Effective written and verbal communication skills in English.
• Proficiency in Filipino and English.
• Outgoing personality with a proactive attitude.