Shipment Tracking & Exception Specialist

Thrivemodal; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Thrivemodal is seeking a US Track and Trace Operations Specialist responsible for monitoring air freight activity and ensuring real-time visibility. You will coordinate with agents, vendors, and internal teams to resolve transit issues and maintain client service standards.

Responsibilities include using TMS systems (Worltrak/TAI), generating Excel reports, and communicating updates to ensure on-time delivery while supporting process improvements.

Qualifications

• Experience in Track and Trace, Freight Operations, or Logistics Coordination preferred.
• Proficiency in Excel for data entry, tracking, and reporting.
• Familiarity with Transportation Management Systems (TMS) such as Worltrak and TAI.

Responsibilities

• Monitor and track active shipments using the company’s TMS (Worltrak and TAI).
• Communicate shipment status, delivery appointments, and issue resolutions with agents, carriers, and vendors via Zoom Phone and email.
• Identify delays or exceptions and coordinate with stakeholders to resolve them.
• Update milestones and documentation within TMS and internal tools.
• Generate Excel reports for shipment visibility and client reporting.
• Support US operations to ensure on-time delivery and adherence to client requirements.
• Suggest process improvements to close gaps and boost efficiency.

Skills

Track and Trace

Freight Operations

Logistics Coordination

Excel reporting

TMS familiarity (Worltrak, TAI)

Communication

Attention to detail

Tools

Worltrak

TAI

Excel

Job description

Thrivemodal is seeking a US Track and Trace Operations Specialist responsible for monitoring air freight activity and ensuring real-time visibility. You will coordinate with agents, vendors, and internal teams to resolve transit issues and maintain client service standards.

Responsibilities include using TMS systems (Worltrak/TAI), generating Excel reports, and communicating updates to ensure on-time delivery while supporting process improvements.