Contract Logistics: Real-Time Shipment Support Specialist

Turtle Trax S.A.; Mexico; On-site; PHP 501,201 - 600,340; Full time

Job summary

Turtle Trax S.A. is seeking a Traffic Customer Service Specialist with a year of logistics experience to be the main contact for tracking shipments and resolving transit issues.

You will communicate with carriers and clients, provide real-time updates, and maintain accurate shipping logs using our system. The role follows EST business hours and is offered as a contract with a net monthly salary of $800, negotiable.

Qualifications

• Minimum 1 year of customer service experience in logistics, traffic, or supply chain.
• Advanced conversational English (written and spoken).
• Proficiency in logistics tracking software and Excel.
• Reliable home setup with laptop/PC and stable internet.

Responsibilities

• Monitor daily shipments and provide real-time updates to clients.
• Coordinate with carriers and drivers to ensure on-time pickups and deliveries (OTD).
• Proactively resolve transit delays, route deviations, or documentation issues.
• Maintain accurate logs of shipping data and customer interactions in our system.

Skills

English proficiency

Customer service

Excel

Logistics tracking software

Tools

Logistics tracking software

Excel

Job description

Turtle Trax S.A. is seeking a Traffic Customer Service Specialist with a year of logistics experience to be the main contact for tracking shipments and resolving transit issues.

You will communicate with carriers and clients, provide real-time updates, and maintain accurate shipping logs using our system. The role follows EST business hours and is offered as a contract with a net monthly salary of $800, negotiable.