Customer Support Specialist

Task-Wise Va Consultancy Inc.; Camarines Norte; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics consultancy firm in the Philippines is seeking a detail-driven Logistics Support Specialist. The role involves managing end-to-end shipment workflows, ensuring effective communication with carriers, and maintaining high levels of customer satisfaction. Candidates must have experience with logistics platforms and strong communication skills. The role offers opportunities for independent work and involves multiple tasks related to shipment tracking and reporting.

Qualifications

• Experience working with logistics or transport management platforms.
• Strong organisational skills with high attention to detail.
• Ability to prioritise high-volume tasks and respond quickly to urgent notifications.
• Effective written and verbal communication skills.
• Experience using CRM or ticketing systems (e.g., HubSpot) preferred.
• Ability to work independently and manage multiple workflows simultaneously.
• Experience with Macship is highly desirable.

Responsibilities

• Monitor the ticketing system for new and re-opened tickets and take appropriate action.
• Update ticket statuses based on progress.
• Liaise with carriers and customers to investigate and resolve logistics inquiries.
• Provide timely follow-ups and ensure all tickets are managed through to resolution.
• Generate Booked and Manifested reports as required.
• Prepare consignment tracking and status reports.
• Maintain accurate records and ensure all reporting is completed within required timelines.
• Track shipment statuses and identify delays or issues.
• Maintain visibility over high-priority shipments and provide proactive updates.

Skills

Logistics management

Organisational skills

Written communication

Verbal communication

Prioritisation of tasks

CRM systems (e.g., HubSpot)

Tools

Macship

Job description

Detail-Driven Logistics Support Specialist Ensuring Seamless Shipment Tracking and Customer Resolution

Job Description

Responsible for managing end-to-end shipment workflows by proactively monitoring consignments across multiple carrier platforms and operational systems. This role focuses on timely issue identification, accurate reporting, and effective communication with carriers and customers to ensure efficient transport processes and high levels of customer satisfaction. Strong attention to detail, proactive monitoring, and the ability to manage multiple workflows are essential to success in this role.

Qualifications

• Experience working with logistics or transport management platforms.
• Strong organisational skills with high attention to detail.
• Ability to prioritise high-volume tasks and respond quickly to urgent notifications.
• Effective written and verbal communication skills.
• Experience using CRM or ticketing systems (e.g., HubSpot) preferred.
• Ability to work independently and manage multiple workflows simultaneously.
• Experience with Macship is highly desirable.

Key Responsibilities

• Monitor the ticketing system for new and re-opened tickets and take appropriate action.
• Update ticket statuses based on progress (e.g., Investigation in Progress, Enquiry Resolved).
• Liaise with carriers and customers via email and phone to investigate and resolve logistics inquiries.
• Provide timely follow‑ups and ensure all tickets are managed through to resolution.
• Generate Booked and Manifested reports as required.
• Prepare consignment tracking, collection, and status reports.
• Maintain accurate records and ensure all reporting is completed within required timelines.
• Monitor consignments across multiple accounts and carrier platforms.
• Track shipment statuses, identify delays or issues, and elevate where necessary.
• Maintain visibility over high-priority shipments and provide proactive updates to stakeholders.
• Monitor consignments across shared and dedicated accounts, including shipments below specified value thresholds.