Traffic Customer Service Specialist

Turtle Trax S.A.; Mexico; On-site; PHP 501,201 - 600,340; Full time

Job summary

Turtle Trax S.A. is seeking a Traffic Customer Service Specialist with a year of logistics experience to be the main contact for tracking shipments and resolving transit issues.

You will communicate with carriers and clients, provide real-time updates, and maintain accurate shipping logs using our system. The role follows EST business hours and is offered as a contract with a net monthly salary of $800, negotiable.

Qualifications

• Minimum 1 year of customer service experience in logistics, traffic, or supply chain.
• Advanced conversational English (written and spoken).
• Proficiency in logistics tracking software and Excel.
• Reliable home setup with laptop/PC and stable internet.

Responsibilities

• Monitor daily shipments and provide real-time updates to clients.
• Coordinate with carriers and drivers to ensure on-time pickups and deliveries (OTD).
• Proactively resolve transit delays, route deviations, or documentation issues.
• Maintain accurate logs of shipping data and customer interactions in our system.

Skills

English proficiency

Customer service

Excel

Logistics tracking software

Tools

Logistics tracking software

Excel

Job description

Role Overview

We are looking for a detail-oriented and proactive Traffic Customer Service Specialist with 1 year of experience in the logistics sector. In this role, you will be the main point of contact for tracking shipments, resolving transit issues, and ensuring seamless communication between carriers and clients.

Key Responsibilities

• Provide exceptional customer service by monitoring daily shipments and providing real-time updates to clients.
• Coordinate with carriers and drivers to ensure on-time pickups and deliveries (OTD).
• Proactively resolve transit delays, route deviations, or documentation issues.
• Maintain accurate logs of shipping data and customer interactions in our system.

Requirements

• Minimum 1 year of experience in customer service within the logistics, traffic, or supply chain industry.
• Advanced conversational English (written and spoken).
• Proficiency in logistics tracking software and Excel.
• Must have your own reliable work setup: Laptop/PC, high-speed, stable internet connection.

Work Schedule

Shift: Monday to Friday, 8:00 AM – 5:00 PM EST (Eastern Standard Time).

This is a contract job; we are offering $800 USD Net Monthly (negotiable).