Shift Manager

Jiang Nan Hotpot; Pampanga; On-site; PHP 391,000 - 614,000; Full time

Job summary

Jiang Nan Hotpot in Clark Pampanga seeks an experienced restaurant supervisor to lead shift operations, ensuring smooth service and guest satisfaction.

You will supervise servers, hosts, and kitchen staff, monitor inventory, handle guest concerns, and train your team, while upholding company policies and standards. You should be available for evenings, weekends, and holidays.

Qualifications

• Bachelor's degree required.
• 3+ years in a supervisory/management role in restaurant industry.
• Strong customer service and problem-solving skills.
• Proven leadership and team-building abilities.
• Experience with inventory management and cost control.
• Effective communication and interpersonal skills.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate servers, hosts, and kitchen staff during your assigned shift.
• Ensure customers receive prompt and courteous service.
• Monitor inventory levels and place orders as needed.
• Address customer complaints and resolve issues professionally.
• Provide training and development opportunities for your team.
• Maintain accurate records of shift activities, including sales, labor, and incidents.
• Collaborate with the General Manager to uphold company policies and procedures.

Skills

Leadership

Team-building

Customer service

Problem-solving

Communication

Inventory management

Cost control

Education

Bachelor's degree

Job description

Job description

What you\'ll be doing

• Supervising and coordinating the activities of servers, hosts, and kitchen staff during your assigned shift
• Ensuring that all customers receive prompt and courteous service
• Monitoring inventory levels and placing orders as needed
• Addressing customer complaints and resolving issues in a professional manner
• Providing training and development opportunities for your team
• Maintaining accurate records of shift activities, including sales, labor, and incident reports
• Collaborating with the General Manager to implement and uphold company policies and procedures

What we\'re looking for

• Bachelor\'s Degree
• Minimum 3 years of experience in a supervisory or management role within the restaurant industry
• Excellent customer service and problem-solving skills
• Strong leadership and team-building abilities
• Proficient in inventory management and cost control
• Effective communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• LOCATION: SM CITY CLARK PAMPANGA