Shift Manager

Jiang Nan Hotpot; Mandaluyong; On-site; PHP 391,000 - 614,000; Full time

Job summary

Jiang Nan Hotpot in Metro Manila seeks a Restaurant Supervisor to lead servers, hosts, and kitchen staff per shift. You will ensure prompt, courteous service, monitor inventory, and keep shift records for sales, labor, and incidents.

You will address customer concerns, provide team training, and work with the General Manager to uphold policies. A Bachelor's degree and 3+ years in supervision within restaurants are required.

Qualifications

• Supervisory or management experience in the restaurant industry.
• Strong customer service and problem-solving skills.
• Leadership and team-building abilities.
• Inventory management and cost control proficiency.
• Excellent communication and interpersonal skills.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Supervising and coordinating the activities of servers, hosts, and kitchen staff during your assigned shift.
• Ensuring that all customers receive prompt and courteous service.
• Monitoring inventory levels and placing orders as needed.
• Addressing customer complaints and resolving issues in a professional manner.
• Providing training and development opportunities for your team.
• Maintaining accurate records of shift activities, including sales, labor, and incident reports.
• Collaborating with the General Manager to implement and uphold company policies and procedures.

Skills

Customer service

Problem solving

Leadership

Team-building

Inventory management

Cost control

Communication

Interpersonal skills

Flexible hours

Education

Bachelor's Degree

Job description

Job description

What you\'ll be doing

• Supervising and coordinating the activities of servers, hosts, and kitchen staff during your assigned shift
• Ensuring that all customers receive prompt and courteous service
• Monitoring inventory levels and placing orders as needed
• Addressing customer complaints and resolving issues in a professional manner
• Providing training and development opportunities for your team
• Maintaining accurate records of shift activities, including sales, labor, and incident reports
• Collaborating with the General Manager to implement and uphold company policies and procedures

What we\'re looking for

• Bachelor\'s Degree
• Minimum 3 years of experience in a supervisory or management role within the restaurant industry
• Excellent customer service and problem-solving skills
• Strong leadership and team-building abilities
• Proficient in inventory management and cost control
• Effective communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• LOCATION: PROMENADE MALL, GREENSHILLS, SAN JUAN CITY METRO MANILA