Shift Manager

Snack Hack Inc.; Laguna; On-site; PHP 201,000 - 268,000; Full time

Job summary

Snack Hack Inc. is seeking a Restaurant Operations Supervisor to oversee day-to-day restaurant activities in Laguna, Philippines. The role focuses on delivering excellent customer service, maintaining operational efficiency, and driving sales and profitability.

You will supervise shifts, coach staff, ensure food safety compliance, monitor inventory, and prepare performance reports to hit targets. Flexibility for weekend and holiday shifts is required to support business needs.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration or related field.
• At least 2 years of supervisory experience in a restaurant/food service.
• Strong leadership, problem-solving, and decision-making skills.
• Customer-oriented with excellent communication skills.
• Willing to work on shifting schedules, weekends and holidays.

Responsibilities

• Supervise daily restaurant operations during assigned shifts.
• Lead, coach, and motivate restaurant team members.
• Ensure compliance with company policies, food safety and sanitation standards.
• Monitor inventory, minimize wastage, and control operational costs.
• Resolve customer concerns promptly and professionally.
• Prepare operational reports and achieve shift performance targets.

Skills

Leadership

Problem-solving

Decision making

Education

Bachelor's degree in Hospitality Management, Business Administration or related field

Job description

JOB OBJECTIVE:

To oversee the day-to-day restaurant operations, ensuring excellent customer service, operational efficiency and achievement of sales and profitability.

KEY RESPONSIBILITIES:

• Supervise daily restaurant operations during assigned shifts.




• Lead, coach, and motivate restaurant team members.




• Ensure compliance with company policies, food safety and sanitation standards.




• Monitor inventory, minimize wastage, and control operational costs.




• Resolve customer concerns promptly and professionally.




• Prepare operational reports and achieve shift performance targets.

QUALIFICATIONS:

• Bachelor's degree in Hospitality Management, Business Administration or any related field.




• At least 2 years of supervisory experience in a restaurant or food service industry.




• Strong leadership, problem-solving, and decision-making skills.




• Customer-oriented with excellent communication skills.




• Willing to work on shifting schedules, weekends and holidays.