Shift Manager

Jiang Nan Hotpot; San Juan; On-site; PHP 279,000 - 424,000; Full time

Job summary

Jiang Nan Hotpot in Promenade Mall, Greenhills, San Juan City, Metro Manila, is seeking a capable restaurant supervisor. You will oversee servers, hosts, and kitchen staff per shift, ensure prompt service, monitor stock, and handle guest concerns with professionalism.

Lead training, maintain shift records, and work with the General Manager to enforce policies. This role requires a bachelor''s degree and at least three years in a supervisory/management role within the restaurant industry, with

Qualifications

• Bachelor's degree required.
• Minimum 3 years of supervisory/management experience in the restaurant industry.
• Excellent customer service and problem-solving skills.
• Strong leadership and team-building abilities.
• Proficient in inventory management and cost control.
• Effective communication and interpersonal skills.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate activities of servers, hosts, and kitchen staff during shift.
• Ensure customers receive prompt and courteous service.
• Monitor inventory levels and place orders as needed.
• Address customer complaints and resolve issues professionally.
• Provide training and development opportunities for the team.
• Maintain accurate records of shift activities, including sales and labor.
• Collaborate with General Manager to implement and uphold company policies.

Skills

Customer service

Problem solving

Leadership

Team building

Inventory management

Cost control

Communication

Interpersonal skills

Education

Bachelor's Degree

Job description

Job description

What you\'ll be doing

• Supervising and coordinating the activities of servers, hosts, and kitchen staff during your assigned shift
• Ensuring that all customers receive prompt and courteous service
• Monitoring inventory levels and placing orders as needed
• Addressing customer complaints and resolving issues in a professional manner
• Providing training and development opportunities for your team
• Maintaining accurate records of shift activities, including sales, labor, and incident reports
• Collaborating with the General Manager to implement and uphold company policies and procedures

What we\'re looking for

• Bachelor\'s Degree
• Minimum 3 years of experience in a supervisory or management role within the restaurant industry
• Excellent customer service and problem-solving skills
• Strong leadership and team-building abilities
• Proficient in inventory management and cost control
• Effective communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• LOCATION: PROMENADE MALL, GREENSHILLS, SAN JUAN CITY METRO MANILA