ServiceNow Platform Engineer - Upgrades & Security (Hybrid)

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 2,500,000 - 3,600,000; Full time

Job summary

Hammerjack Pty Ltd in Makati is seeking an experienced ServiceNow Platform Administrator/Engineer to join the IT Operations & Foundation team. This role focuses on security, reliability, scalability, and performance of the ServiceNow platform while supporting enterprise-wide operations.

You will collaborate with cross-functional teams, manage integrations, and guide developers on best practices to maintain a secure, high-performing environment.

Qualifications

• 10+ years IT experience with strong ServiceNow administration.
• Proven upgrades, performance tuning, monitoring, and security experience.
• Hands-on SSO with SAML and OpenID Connect.
• Experience integrating ServiceNow with Azure AD and other enterprise systems.
• Familiar with architecture and admin best practices for enterprise ServiceNow.
• Experience supporting large ServiceNow environments.

Responsibilities

• Administer and maintain ServiceNow production and non-production instances.
• Manage user accounts, roles, groups, and access controls.
• Monitor platform performance and perform tuning activities.
• Troubleshoot and resolve platform incidents.
• Plan and execute ServiceNow upgrades.
• Maintain platform security and compliance standards.
• Support developers with configuration guidance and best practices.
• Implement and maintain integrations with enterprise systems.
• Validate designs and integration requirements.
• Ensure stability, availability and data integrity.

Skills

ServiceNow Admin

SSO (SAML/OIDC)

Stakeholder management

Troubleshooting

Upgrades

Integrations

Architecture knowledge

Azure AD integration

Tools

Azure DevOps

Azure AD

Observability Tools

Monitoring Tools

APIs/Integrations

Job description

Hammerjack Pty Ltd in Makati is seeking an experienced ServiceNow Platform Administrator/Engineer to join the IT Operations & Foundation team. This role focuses on security, reliability, scalability, and performance of the ServiceNow platform while supporting enterprise-wide operations.

You will collaborate with cross-functional teams, manage integrations, and guide developers on best practices to maintain a secure, high-performing environment.