Platform Engineer – ServiceNow

TECEZE; Metro Manila; On-site; PHP 1,500,000 - 1,900,000; Full time

Job summary

ATOS Information Technology Inc. in Metro Manila is seeking a Platform Engineer – ServiceNow for a global role. This full-time position focuses on design, development, and maintenance of the ServiceNow platform infrastructure across regions.

The ideal candidate has 5+ years in platform engineering, strong ServiceNow administration, ITSM knowledge, cloud experience, and relevant certifications. You will lead upgrades, ensure security, and collaborate with global teams while mentoring juniors.

Qualifications

• Extensive hands-on ServiceNow platform administration, configuration, and customization.
• Strong knowledge of ITSM, IT operations, and IT service delivery modules.
• Experience with cloud platforms (AWS, Azure, or Google Cloud) and virtualization.
• Knowledge of CI/CD pipelines and DevOps practices is advantageous.

Responsibilities

• Design, develop, and deploy ServiceNow platform solutions for global deployments.
• Manage and optimize ServiceNow infrastructure for high availability and performance.
• Collaborate with architects, developers, and stakeholders to implement scalable solutions.
• Perform platform upgrades, patches, and maintenance with minimal downtime.
• Monitor platform health and implement performance enhancements.

Skills

ServiceNow administration

ITSM knowledge

Cloud platforms

DevOps practices

Communication skills

Education

ServiceNow CIS Certification

ServiceNow Certified System Administrator

Tools

ServiceNow

Job description

Location: Metro Manila | Employment Type: Full-Time |Level: Senior (5+ years)

About the Role

ATOS Information Technology Inc. is seeking a Platform Engineer – ServiceNow for a global role based in Metro Manila. This full-time position sits within our engineering team and focuses on the design, development, and maintenance of our ServiceNow platform infrastructure. The successful candidate will help ensure the platform operates at peak performance, scales effectively, and supports the organisation's digital transformation initiatives across multiple regions and business units.

What You'll Be Doing

• Design, develop, and deploy ServiceNow platform solutions that support organisational business requirements and strategic objectives
• Manage and optimise the ServiceNow platform infrastructure, ensuring high availability, performance, and security across global deployments
• Collaborate with cross-functional teams including architects, developers, and business stakeholders to understand requirements and implement scalable solutions
• Perform platform upgrades, patches, and maintenance activities while minimising downtime and business impact
• Monitor platform health, identify bottlenecks, and implement performance enhancements and optimisation strategies
• Develop and maintain technical documentation, runbooks, and standard operating procedures for platform operations
• Provide technical leadership and mentoring to junior engineers and support team members
• Troubleshoot complex platform issues and implement root cause solutions
• Ensure compliance with security, governance, and regulatory requirements across all platform deployments
• Participate in capacity planning and infrastructure forecasting to support business growth

What We’re Looking For

• 5+ years of professional experience in platform engineering, systems administration, or related roles within enterprise environments
• Extensive hands‑on experience with ServiceNow platform administration, configuration, and customisation
• Strong knowledge of ServiceNow ITSM, IT operations, and IT service delivery modules
• Solid understanding of database management, API development, and system integration principles
• Experience with cloud platforms (AWS, Azure, or Google Cloud) and virtualisation technologies
• Excellent problem‑solving skills with the ability to analyse complex technical issues and develop pragmatic solutions
• Strong communication and collaboration skills with the ability to work effectively across global teams
• Relevant certifications such as ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified System Administrator, or equivalent qualifications
• Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code principles is advantageous
• Knowledge of security best practices, including identity and access management (IAM) and data protection