ServiceNow Platform Specialist

LTM; Metro Manila; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

LTIMindtree in Makati seeks a ServiceNow Platform Specialist to provide administration, support, and governance across production and non-production environments. You will ensure platform stability, performance, and security while enabling development teams to deliver business solutions.

The role requires strong experience in ITSM, CMDB, and platform upgrades, with a focus on security governance and efficient change management. Hybrid work arrangement and full-time employment offered.

Qualifications

• Proven experience in ServiceNow platform administration and ITSM.
• Hands-on knowledge of Flow Designer, Business Rules and Client Scripts.
• Experience with REST/SOAP integrations and CMDB governance.
• Strong understanding of ACLs, release and change management.
• Experience with platform upgrades, sandbox environments and health monitoring.
• Ability to support developers and provide technical documentation.

Responsibilities

• Provide day-to-day administration and operational support for the ServiceNow platform.
• Manage user accounts, groups, roles, ACLs, and platform security governance.
• Monitor platform performance and resolve issues across the environment.
• Perform upgrades, patching, cloning, and post-upgrade testing.
• Support developers with configuration and sandbox management.
• Configure forms, tables, UI policies, notifications, workflows, and catalog items.
• Drive resolution of health scan findings related to performance and security.
• Coordinate releases, change assessments, CAB approvals, and deployments.
• Support release communications and maintenance activities.
• Maintain technical process docs and calendars; collaborate with stakeholders.

Skills

ServiceNow Platform Administration

ServiceNow ITSM

Flow Designer

Business Rules

Client Scripts

REST / SOAP Integrations

CMDB

Access Control Lists (ACLs)

Release & Change Management

Scheduled Jobs & Automation

Instance Security & Governance

Performance Monitoring & Troubleshoot

Tools

ServiceNow

ITSM tooling

Integration tools

Job description

ServiceNow Platform Specialist | Hybrid | LTIMindtree

LTIMindtree is seeking a ServiceNow Platform Specialist to provide technical administration, operational support, and platform governance across ServiceNow production and non-production environments. This role is responsible for ensuring platform stability, performance, security, and usability while supporting users, managing upgrades, maintaining platform health, and enabling development teams to successfully deliver business solutions.

Key Responsibilities

• Provide day-to-day administration and operational support for the ServiceNow platform.
• Manage user accounts, groups, roles, ACLs, and platform security governance.
• Monitor platform performance and proactively resolve system and integration issues.
• Perform platform upgrades, patching, cloning activities, and post-upgrade testing.
• Support developers with configuration assistance and sandbox environment management.
• Configure forms, tables, UI Policies, notifications, workflows, and catalog items.
• Drive resolution of Health Scan findings related to performance, scalability, security, and usability.
• Manage release activities, change assessments, CAB approvals, and deployment coordination.
• Support platform communication activities for releases, enhancements, planned maintenance, and priority incidents.
• Maintain Activity/Event Calendars and develop technical process documentation.
• Collaborate with stakeholders, vendors, and internal teams to implement platform improvements.
• Provide user training, knowledge transfer, and support documentation.

Required Skills & Tools

• ServiceNow Platform Administration
• ServiceNow ITSM
• Flow Designer
• Business Rules
• Client Scripts
• REST / SOAP Integrations
• CMDB
• Access Control Lists (ACLs)
• Release & Change Management
• Scheduled Jobs & Automation
• Instance Security & Governance
• Performance Monitoring & Troubleshooting

Preferred Experience

• 5+ years of ServiceNow industry and project experience.
• 3+ years of hands-on ServiceNow platform administration and implementation experience.
• Strong experience in user management, security controls, and platform governance.
• Experience with platform upgrades, instance management, and release processes.
• Experience with ITSM, CMDB, Event Management, Performance Analytics, or Application Development modules.
• Experience in troubleshooting, monitoring, and production support environments.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
• Now Assist Certification
• ITIL v3/v4 Foundation

Location: Makati

Work Setup: Hybrid

Employment Type: Full-Time