Service Planning & Dispatch Specialist

Schneider Electric; Calabarzon; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

Schneider Electric Philippines seeks a Service Planning Specialist to coordinate the end-to-end service lifecycle, from order entry to scheduling and field dispatch.

The role requires strong ERP/CRM experience, advanced Excel skills, and the ability to collaborate across Sales, Operations, Finance, and Logistics to meet SLAs and optimize resources.

Work in a global support environment with flexible shift placement and a focus on process compliance, governance, and continual improvement.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3–5 years in service planning, scheduling, dispatching, or order management.
• Experience with ERP/CRM tools (SAP, Oracle, Salesforce) preferred.
• Advanced Excel skills (Pivot Tables, VLOOKUP, XLOOKUP).
• Strong scheduling, SLA management, and cross-functional coordination.

Responsibilities

• Manage and process customer service requests, purchase orders, work orders, service contracts, and related documentation.
• Create, maintain, and update service orders, contracts, billing plans, and customer records within ERP and service management systems.
• Schedule and dispatch field service engineers based on skills, availability, location, priority, and customer requirements.
• Coordinate preventive maintenance, corrective maintenance, emergency service activities, and project-related service work.
• Monitor resource utilization and workloads, proactively adjusting schedules to meet customer commitments and SLAs.
• Collaborate with Sales, Service Operations, Project Managers, Finance, Logistics, and customers to resolve order, billing, scheduling, and service-related issues.
• Track service progress, ensure timely work order completion, and maintain accurate system status updates.
• Coordinate logistics requirements, including spare parts, tools, permits, and site access to support successful service execution.
• Support operational reporting through planning, scheduling, utilization, backlog, and SLA performance metrics.
• Ensure compliance with established processes, governance standards, audit requirements, and documentation practices.

Skills

Excel proficiency

Analytical thinking

Communication skills

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business Administration / Operations Management / Engineering / Supply Chain

Tools

SAP

Oracle

Salesforce

Job description

Schneider Electric Philippines seeks a Service Planning Specialist to coordinate the end-to-end service lifecycle, from order entry to scheduling and field dispatch.

The role requires strong ERP/CRM experience, advanced Excel skills, and the ability to collaborate across Sales, Operations, Finance, and Logistics to meet SLAs and optimize resources.

Work in a global support environment with flexible shift placement and a focus on process compliance, governance, and continual improvement.