Hybrid Order Management & Customer Support Specialist

Schneider Electric; Cavite City; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Schneider Electric seeks a proactive Customer Service professional in Cavite to support customers and sales teams, handling order processing and post-sales inquiries. The role offers hybrid work arrangements and requires coordination across stock, credit, and logistics information to ensure smooth service delivery.

You will engage across channels, manage orders with precision, and contribute to revenue growth through lead qualification and outbound campaigns.

Qualifications

• Bachelor's degree in any 4- or 5-year course.
• Excellent written and spoken English communication.
• Experience in order management is an advantage.
• Willing to work in Rosario, Cavite and during US business hours on a hybrid setup.

Responsibilities

• Support customers and sales teams by managing order processing, addressing pre-sales and post-sales queries, and providing information on stock levels, credit, logistics, and products.
• Handle customer service requests through multiple channels while identifying opportunities to enhance satisfaction.
• Process and administrate orders with high accuracy.
• Participate in revenue generation activities including lead qualification and outbound campaigns.
• Create and manage sales opportunities for teams and partners.

Skills

Customer service

English communication

CRM tools

Order processing

Education

Bachelor's Degree

Tools

Order management system

CRM software

Job description

Schneider Electric seeks a proactive Customer Service professional in Cavite to support customers and sales teams, handling order processing and post-sales inquiries. The role offers hybrid work arrangements and requires coordination across stock, credit, and logistics information to ensure smooth service delivery.

You will engage across channels, manage orders with precision, and contribute to revenue growth through lead qualification and outbound campaigns.