Order Management Specialist: SLA-Driven & Efficient

Schneider Electric; Cavite City; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Country-specific programs

Job summary

Schneider Electric in the Philippines is seeking an Order Management specialist to process and manage service orders within SLAs. You will handle booking, invoicing, and fulfillment, review orders for completeness, and coordinate with customers, sales, operations and other stakeholders to keep timelines.

You will maintain records in Salesforce, SAP and Oracle, resolve discrepancies, assist month-end activities, and contribute to process improvements to boost efficiency and customer satisfaction.

Qualifications

• Bachelor's Degree in any field.
• Minimum of 2 years of relevant work experience in Order Management, Service Order Processing, or related functions.
• Experience in a customer-facing environment.
• Background in BPO, Shared Services, Operations, or similar business support functions.
• Hands-on experience using Salesforce (CRM), SAP or Oracle (ERP).
• Strong organizational skills with high attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process and manage service orders accurately and efficiently within established service level agreements (SLAs).
• Handle order management activities related to booking, invoicing, and order fulfillment processes.
• Review customer orders and documentation for completeness, accuracy, and compliance with company requirements.
• Coordinate with customers, sales teams, operations, and other stakeholders regarding order-related concerns and updates.
• Monitor order status and proactively resolve issues that may impact processing timelines.
• Maintain accurate records and updates in Salesforce, SAP, Oracle, and other business systems.
• Investigate and address order discrepancies, billing issues, and customer inquiries.
• Ensure adherence to company policies, procedures, and quality standards.
• Support month-end activities and manage increased workload during peak periods.
• Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.

Skills

Strong organizational skills

Excellent written and verbal

Ability to manage multiple priorities

Customer-facing experience

Education

Bachelor's Degree in any field

Tools

Salesforce

SAP

Oracle

Job description

Schneider Electric in the Philippines is seeking an Order Management specialist to process and manage service orders within SLAs. You will handle booking, invoicing, and fulfillment, review orders for completeness, and coordinate with customers, sales, operations and other stakeholders to keep timelines.

You will maintain records in Salesforce, SAP and Oracle, resolve discrepancies, assist month-end activities, and contribute to process improvements to boost efficiency and customer satisfaction.