Night Shift Service Order & Planning Manager

Schneider Electric; Cavite City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Schneider Electric Philippines is seeking an experienced Operations Leader to manage the graveyard shift planning team and drive service execution quality. You will oversee order booking, contract creation in ERP, and work order scheduling while aligning resources to meet SLAs and maintain margins.

You will coordinate with planners, logistics, sales, project managers, and field technicians, smoothing workload distribution over quarterly horizons and monitoring productivity KPIs.

Qualifications

• Proven operational experience in Order Booking, Planning, and Service Operations.
• Demonstrated experience in people management, leadership, or senior operational coordination.
• Proficiency with ERP systems (SAP, Oracle, BFS, or equivalent).
• Open to working night/graveyard shift schedules (3x on-site RTO requirement).
• Strong problem-solving, analytical, and communication skills

Responsibilities

• Lead and manage the graveyard shift planning team, ensuring competency development, work capacity, and smooth night-shift operations.
• Oversee Service Order and Contract creation/booking in ERP systems, ensuring accurate account details, payment conditions, and purchase order validations.
• Direct work order (WO) scheduling, prioritization based on SLAs, and resource alignment (spare parts, workforce, tools, travel optimization).
• Coordinate with planners, logistics, sales, project managers, and field technicians to drive service execution quality and maintain target gross margins.
• Oversee backlog management, smoothing workload distribution over 3-month rolling horizons, and monitoring productivity KPIs (utilization rate, travel time, WO overdue rates).

Skills

Leadership

Operational planning

Analytical skills

Communication skills

Education

Bachelor's degree in Supply Chain, Operations, or related field

Tools

SAP

Oracle ERP

BFS

Job description

Schneider Electric Philippines is seeking an experienced Operations Leader to manage the graveyard shift planning team and drive service execution quality. You will oversee order booking, contract creation in ERP, and work order scheduling while aligning resources to meet SLAs and maintain margins.

You will coordinate with planners, logistics, sales, project managers, and field technicians, smoothing workload distribution over quarterly horizons and monitoring productivity KPIs.