Service Order & Invoicing Specialist

Schneider Electric; Cavite City; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Schneider Electric is seeking an Order Management professional in Cavite City, Philippines. You will process service orders, handle booking, invoicing, and order fulfillment, and review documentation for accuracy while coordinating with sales, operations, and customers.

You will maintain records in ERP systems (Salesforce, SAP, Oracle), address discrepancies, and support month-end activities. A Bachelor’s degree and strong communication are required for success in a fast-paced, customer-facing

Qualifications

• Bachelor's degree in any field.
• Minimum of 2 years of relevant work experience in Order Management, Service Order Processing, or related functions.
• Experience in a customer-facing environment.
• Background in BPO, Shared Services, Operations, or similar business support functions.
• Hands-on experience using Salesforce (CRM), SAP or Oracle (ERP).
• Strong organizational skills with high attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process and manage service orders accurately and efficiently within established service level agreements (SLAs).
• Handle order management activities related to booking, invoicing, and order fulfillment processes.
• Review customer orders and documentation for completeness, accuracy, and compliance with company requirements.
• Coordinate with customers, sales teams, operations, and other stakeholders regarding order-related concerns and updates.
• Monitor order status and proactively resolve issues that may impact processing timelines.
• Maintain accurate records and updates in Salesforce, SAP, Oracle, and other business systems.
• Investigate and address order discrepancies, billing issues, and customer inquiries.
• Ensure adherence to company policies, procedures, and quality standards.
• Support month-end activities and manage increased workload during peak periods.
• Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.

Skills

Customer-facing experience

BPO/Shared Services background

Order management domain knowledge

Education

Bachelor's Degree

Tools

Salesforce

SAP

Oracle

Job description

Schneider Electric is seeking an Order Management professional in Cavite City, Philippines. You will process service orders, handle booking, invoicing, and order fulfillment, and review documentation for accuracy while coordinating with sales, operations, and customers.

You will maintain records in ERP systems (Salesforce, SAP, Oracle), address discrepancies, and support month-end activities. A Bachelor’s degree and strong communication are required for success in a fast-paced, customer-facing